Riddle's 24 Hour Towing & Lockout, LLC KY 42211

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Eagle Express LLC

I had a very bad experience with this towing company and I strongly recommend others to be careful. They towed my truck and initially told me the total cost would be between $20,000 and $30,000. However, when we went to pick up the truck, they refused to release it and did not allow us to take pictures of the truck or the loading process. When we tried to stay and document the situation, they told us if we didn’t leave, they would stop working and asked us to leave the area. They did not give us the truck the same day. When we returned the next morning, they claimed they had spent more time on the job and prepared an invoice for $70,000 — much higher than the original estimate. After that, they began contacting customers connected to this situation and kept sending invoices and paperwork everywhere. They rarely answered my calls and were extremely unprofessional in communication. The collection company they hired was also very rude and aggressive. Overall, this has been the worst experience I have ever had with a towing company. I would not recommend working with them. Please be careful and make sure you fully understand all charges before agreeing to any service.

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Jt Hand

Amazing service, showed up within 30 minutes of calling and it was a very fair price. Would highly recommend using this company. My tow driver was Anthony, amazing service, very efficient and easy to speak with. Definitely deserves a 5 star from me. Hopefully don’t have to get towed again but if I do will be calling these guys.

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Jerri H

Mr Anthony was the most pleasant and friendly tow truck driver that I've ever had the pleasure of meeting. He called me within minutes after the dispatch, got to me way quicker than I expected, and was most polite and courteous once he got there. He was on top of everything and completely professional the entire time. I couldn't have wished for a more pleasant experience considering the circumstances. If I could rate 10 stars I would! This is the service to call when you need dependable, professionaland efficient service. I Highly recommend!