O'Reilly Auto Parts KY 41042

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Samuel Schaefer

Us 42 in florence ky, I Would not go in this store if it were the last store on the face of the planet, went in to do a simple warranty swap on a set of brakes i bought a little over a year ago. When i bought the pads i bought front and back. I was only swapping out the front pads and i didnt have all the pads off when i went in so they told me i could buy another set, put the new ones on, bring the ones i took off of said vehicle in and they would refund me for 1 set. When I went in to get my refund today, the manager proceeds to tell me that i never bought any pads a year ago, she never pulled up my phone number and looked thru all of what i bought. Essentially calls me a liar and a theif, said i bought new pads put my old ones in the box and was trying to return them and get my money back. The manager Amanda was extremely rude and nasty, has no customer skills, she's extremely condescending. I aked for my receipt and told her i would go somewhere else, she threatened to call all other local stores and tell them not to do my return, I got upset we had an exchange of words and i left and called corporate, and went to dixie highway location who resolved my issue within minutes. The district manager called me back almost immediately to try and resolve the issue, he went thru the system and seen all the purchases i have made, he said 1 yr ago when i came in and got everything, he believes the cashier made a mistake and only charged me for 1 set (the back set) and thats why both sets were not in their system, that he has seen multiple times in his 11 yrs as district manager where a customer comes in thinks that they paid, the cashier thinks you've paid and you walk out with the merchandise. The store manager could have at least been civil and tried to understand the issue before Essentially calling me a theif and liar. She needs fired in my opinion, I have mixed emotions about this experience. I know for a fact i will not return to this location if i go back to any location, I know i bought both sets together they have the date and time of when this happened, so go back and watch the video and you'll see me in there buying both sets. There has to be a better way to deal with your customers, I'm in the process of looking for the receipt from that day and the box from the old pads.. Oh yeah. Over 1 year later and i still have both boxes from when i originally bought them

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Ash Benson

Ohh I been meaning to do this for a minute. I used to work at the 7brew across from them. I didn’t know but the traffic jams were so bad I started parking on the side of their building; never bothered anybody. Well. They had an issue with that. I didn’t know. One day after a week of not working I parked there, got to my car and it wouldn’t start. Well, thank GOODNESS I was at an oreilys right? WRONG. I had previously bought a battery from the one in Covington and it had been giving me problems all month so I grabbed the receipt, went inside and politely explained that I was within the 90 days of the warranty could I turn in the battery? The answer is yes but the lady says very rudely ‘I’d have to go out and test it first’. Ok, that’s fine. Then says she can’t do it because there’s no other employee in the building so I’d have to wait or pull my car up to the front of building. Ok, that’s fine too I totally get it. I go outside and wait in my car for AN HOUR because obviously it’s STILL NOT STARTING. After awhile I went back inside and asked for assistance again, mind you, all i wanted to know was if i COULD do it. If it was POSSIBLE. The question was never answered. She came out to test the car and insisted the battery was fine, I asked again if I could return the battery still, I’m so serious when I say she made me sound idiotic and repeated ‘it’s your alternator’. I asked if we could possibly jump start the car. She essentially says no, it’s not the battery and goes back inside. Ladies and gentlemen my brother shows up and he uses his jumpstarter and LOW AND BEHOLD, the car starts. We get excited and yell ‘it started! it started’ on the side of the building by the way, we shove each other a little bit with smiles on our faces and then let my car run a little bit.. sitting in his car for not even 10 minutes.. YOU THOUGHT IT WAS OVER?? I see a figure by my drivers side window and I hop out of my brothers car thinking it was a stranger trying to take my car. They called the cops on us. And only did after my POC brother showed up even though I had already been there, in the rain, ‘loitering’ for hours. He claimed someone called because of a physical altercation and made a comment about how I shouldn’t leave my car running very rudely. Not Oreilys fault but sir have you ever jump started a car before you have to leave it running for a little bit atleast?? Anyway. Yes my brother is fine we thought it was impossible for my car to start so we got a little excited with zero help from the auto shop I’m currently at? No one was arrested and they just told us to leave. Mind you, the oreilys girl never came out to tell us to leave or ANYTHING of that nature and my brother even WENT inside after starting my car to buy a quick nic nac or something for his car, so we’re customers? I was fuming. First, your battery doesn’t work, second, your empathy is lacking majorly. Thirdly, your rude and refuse me a free service despite me already had spent 200 with your company and YOU CALL THE COPS EVEN THOUGH YOU KNOW I CANT GO ANYWHERE?? I mean seriously this is a CAR SHOP, I’m having CAR TROUBLES with YOUR battery?! It’s giving racist and miserable. Don’t go here. Buy a ACDelco battery. BTW the oreily’s shop in covington put my car battery in SO wrong that it would disconnect from the battery everytime I shut the car off my regular mechanic was baffled lol. These people don’t know what they’re doing and don’t care about you.

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Marsha

They were so friendly and easy to work with.I had gone to other stores first with no help but from now on I will be going to this store first.I bought my wiper blades here and they were so good to replace the old ones and I was soon out and back on my road home THANK YOU!.