Quality Towing and Auto Repair KY 40965

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Cam Miracle

I dropped my vehicle off at this shop expecting clear communication and basic professionalism. Instead, they kept it for an entire month without fixing a thing. I was explicitly told I would be informed of the total cost for parts and labor before any work began — yet parts were installed without my consent, and I was never provided a quote or even a clear explanation of what had been done. Over the course of several weeks, I made multiple calls trying to get updates, and every time I was met with vague answers and zero accountability. When I finally showed up in person to tow the car home, I was accused of lying about what they had said over the phone and was told, “just do it yourself.” If that’s their attitude, what’s the point of running a repair shop in the first place? To make matters worse, I waited three hours for the first tow and another hour for the second one, only to be charged over $300 to get my vehicle back in the same condition I dropped it off — no repairs completed, no communication, no respect for the customer. This place has no sense of customer service, integrity, or organization. I strongly recommend taking your vehicle anywhere else unless you want to waste your time, money, and patience.

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Cheryl Koralishn

Called yesterday about them picking up our truck! Then called twice today, they were going to be here by 1:30 and it's now 2:45! Tried calling several times with no answer!! No return phone call! Not sure I'm going to let them near my truck!!

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Daniel Blain

Truck made a pop and then I couldn't move called for a tow and instead he showed me the problem and fixed it, after I asked if we owed anything and all he asked for was a good review so I'm giving he the best all star review I can, he was fast to get to me quick to fix the problem and the best for showing and teaching me how to fix it if it happens again. Absolutely awesome guy will definitely call for help again.