M & M Towing & Auto Recycling OH 45044

J

Joan Carpenter

Called M & M towing receptionist was very helpful & polite. They were here in around half an hour or hour after I made the call. Steve was very polite and informed me of everything he was going to do also told me that there didn’t seem to be to much damage and thinks it is repairable. Hopefully I won’t need any more of their services for a long time if any, but if needed I will most definitely give them a call. Thank you from a happy customer.

r

rob rob

Absolutely terrible experience with M&M Towing. The customer service was beyond horrible. The lady I spoke with was extremely unprofessional, rude, and dismissive from the moment she answered the phone. She talked over me, had a nasty attitude, and acted like I was a burden for simply asking questions about my vehicle. There was zero professionalism, zero patience, and no effort to explain anything clearly. Instead of trying to help, she spoke in a condescending tone and made the situation more stressful than it already was. Customer service like this is unacceptable, especially for a business that deals with people who are already frustrated or in a tough situation. If this is how they treat customers, I can’t imagine trusting them with anyone’s vehicle. I would strongly advise people to look elsewhere unless you want to be talked to disrespectfully and left feeling angry and unheard.

M

Mrs. Medellin

I was looking for a used transmission as a surprise for my spouse. (91 Mazda Miata) They had it and drop shipped it across the country to my mechanic. Turns out, they shipped a manual part instead an automatic part. ---Shout out to Trey Thomas in the parts department.---?.. he went above and beyond to correct the mistake. He owned the mistake, arranged return transport for the bad part at no cost to me and refunded the whole amount without question, issue or fuss. 10/10 would recommend working with this man in the future. This guy deserves more recognition (and credit $$$) for what he's doing. Well see ya on the next renovation need.