North County Towing and Recovery, LLC MD 21122

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Loretta Turner

This company is careless and will make everything inconvenient. I live in Elizabeth Landing. Our parking lot was being redone. I wasn't aware of the work happening early that morning. I seen the tow trucks circling around but I didn't think anything of it because other cars were there but they had a chance to move their cars. Anyway, the guy told me that I had to pay 210 in cash only to get ny car off the hook of the tow truck. I didn't have the cash. Then they told me I had to pay 370 in cash to pick it up from the towing company. They do not accept card or phone payments on the spot. That right there is a set up because who keeps cash on them during these day and times. I went to this place to pay the fee to get my car back. They will ask for your registration, license, insurance card to get the car back. They have an ATM in the office that charges 4.75 for a convience fee. When I tried to withdraw cash from the machine, it went out of service after I was only able to take out 260 max. I told the lady at the front window what happened. She had the nerve to say that it was my card or my back that caused the machine to stop working. I have capitol one for my bank and was able to withdraw cash anywhere. I told the lady it is ya'll broke down machine and that they need to change the machine. I think they purpose keep a certain amount of cash in there to make it inconvenient for customers. I had to go to another store across the street to withdraw the rest of the money. When it was time to get my car from the lot, I wasn't able to get inside my car because they park the cars too close, making it impossible to get inside the car. They guy that unlocked the gate told me that he can climb over the seat to move my car. I told him no because he has dirty muddy boots on and he would mess up my car. I had to take off my muddy shoes just to climb to the driver's side of the car. I told him that should have been a discount on my fee to go through this much to get my car. They guy was polite about it and understood my frustration. Nothing the guy could do according to him. This place should be shut down to be honest. They are in the middle of an lawsuit. More is coming based off of these reviews. Must I add, the whole office smells like complete alcohol. They need to be investigated for sure.

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Sheso Ken

Pointless company. Pointless people. Trash 0 stars if I could give them zero. I pay for parking had someone in my parking spot for over 5 hours was told by the rental office to call to have them towed. The office even called them no one ever came nobody communicated. When you call they don’t answer. Dumbest tow truck company ever.

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Dope Design Shop

Absolutely terrible experience. Our neighborhood was getting parking spaces redone and we were told to move our cars, so we parked directly in front of our own house—something we’ve done many times before. The car was there for maybe 10 minutes while we got ready to leave, and by the time we stepped outside, it was gone. When we got to the towing place less than an hour later, the staff was unbelievably rude. We were simply trying to ask questions and the woman at the front desk responded with attitude the entire time. On top of that, they are cash-only, which is extremely inconvenient in 2025. Who carries around hundreds of dollars in cash? And of course, they have an ATM on-site that charges almost a $5 fee. The total cost? $370 for a tow they barely held for an hour. Absolutely ridiculous. After experiencing it ourselves, I can confirm all the negative Google reviews are accurate. This company is unprofessional, rude, and charges outrageous fees. Avoid them if you can.