Advance Auto Parts MD 20872

M

Matthew Johnson

I brought in my car battery and Michael was so helpful and friendly. He tested my battery and determined it was still good and encouraged me to bring my car in and he would run a diagnostic. He also suggested it could be the connection, which it was! As i was leaving he was out in the parking lot assisting another customer. Great store.

J

Josh C,

I recently came here to have my car battery tested and ultimately replaced, and I also picked up new wipers. Over the course of my visit I interacted with three different employees, and every one of them was outstanding. They were professional, friendly, and clearly knowledgeable. The first gentleman tested my battery and confirmed what I suspected: It was dying and needed to be replaced. The second lady swapped out the battery quickly and efficiently in about ten minutes. After that, I went back in to purchase wipers, and the third lady not only let me test-fit slightly longer blades (as I’d read online that they could work better for my vehicle) but also helped me install the correct size to save me some time. Tl;dr: This location is excellent. Every staff member I spoke with was pleasant, helpful, and made the experience quick and easy. If you're in the area and need auto parts, you might as well come here.

M

Monique Hill

I never heard of a store associate laughing in a customers face when they attempted to return something that was defective. I'm assuming she was the "manager" and definitely suggested I buy a different and cheaper product with no form of empathy. I've been in retail over 25 years and I've never seen anything like it. I'll take my business somewhere else.