Mr. Tire Auto Service Centers MD 20616

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Joseph Bulynko

On Friday called and and check if they could do a front end alignment, they said yes and I brought my vehicle in. After a bunch of stuff they said they couldn't do that but said they could take a look at my vehicle and tell me what was wrong with it. I mentioned that I needed my vehicle back that same day because I had to go see my son the next day. They said the store closed at 7:00 p.m.. I robbed at 6:30 p.m. and all of the lights were off and I was unable to pick up my vehicle and also found that my window was still down and everything unlocked. I received no phone call, the next day I called at 12:30, they for me that they wouldn't even look at the vehicle and wouldn't give any explanation as to why they closed down early and did not me to at least let me know that they wouldn't look at my vehicle. Image shows how they left my vehicle with the window down overnight. I couldn't roll back up because I didn't have the keys. I really wish they would have handled this a little bit better as I have nothing against anyone that worked there. It was really surprising and disheartening. They really put me in a hole by telling me one thing and then doing the complete opposite. They stranded me without a vehicle and without a reason other than I guess they all just wanted to go home early that day.

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D M

I've come here off and on for about 10 years and about 40% of the time, there was always some sort of issue. But I'll simply review my most recent interactions! Approximately one year ago, I had a slow tire/air leak. In attempting to self-assess whether the cause was a nail or poor tread, I realized my metal tire caps had seized. I called Mr Tire to express both concerns. They advised I would have to replace the valve stems to address the tire cap issue and they'd assess the slow leak during that session. I was told to come in 1st thing in the morning. The next day, I waited on-site for 3 hours for the valve replacement! When I got my vehicle back my rim was scratched in multiple places where someone recklessly attempted to remove the stem. I made the complaint, no relief was offered. Once I started my vehicle, my tire was still low on air pressure. I walked back into store, they took my truck back, and advised there was a nail. I then waited another 30 min for this to be fixed. Two days later, my tire pressure dropped again. I returned to the store where I was advised the technician did not properly install the valve stem. I advised I didn't want him to touch my vehicle, someone should double check all stems, and it was then rectified by a different technician in about 45 min. Fast forward to this year, 9/26/25, I found a large nail within the tread of my tire. Im fully aware of the difference between tread and sidewall! I called Mr Tire, hoping to give them another chance to provide a better experience and was advised they were busy and to come in 1st thing in the morning on 9/27. I parked my vehicle, advised I was waiting for it & walked to store for a drink. After 30 min, Mr Tire called to say they cant repair, the nail is in my sidewall, and to try a used tire shop. A few min later, I walked in to retrieve my keys and there was NO ONE in the shop except for the mechanic who was busy working in the bay. On the counter, for anyone to see or pick up, was the plastic sleeve containing my car key & the estimate paperwork displaying my personal information along with the vehicle description. No respect for my personal property or personal identifying data. I waited for 5 minutes, the mechanic popped in to ask for a few moments, I called the shop multiple times in case someone was in the office while I waited another 3 minutes. I then took my keys and left. They didnt even move my vehicle from where I dropped it, could've atleast added some air so I could safely get home. I went to a nearby tire service center who confirmed it was in my tread and they could absolutely repair it; they did so in just 17 minutes, by the way. Mr Tire in Bryans Road, MD is a scam! They damage vehicles, waste your time, and if it's not a good chunk of money for them to make, you're not considered a valued customer. I've even heard they like to drive customers' vehicles. The ripped up couches and dirty restroom with no toilet paper is an indicator of the service you get here. Be warned, you'll leave worse off than you came.

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Kimberly

Mr Tire was friendly and fast. I made an appointment within a 30 min slot and they were done so fast, that I had to finish out an online meeting in their lobby. The lobby had vintage but comfortable seating that was able to accommodate the 3 other ladies and myself who were waiting. We all were out in about the same amount of time (though I only saw 2 men working in the back). Malik at the front desk was kind and courteous and gave me space as I finished up the meeting; allowing me to stay up until my meeting was over. I told my husband how well they worked, and he took his truck in the same day for more work (tires, spark plugs, battery - but I'll let him leave his own review). Can't say enough how pleased I was with their service and highly recommend!!