Joe’s Auto Body MD 21722

W

WV_Mom

I DO NOT RECOMMEND THIS BUSINESS… I am writing to express my profound disappointment with the service we received at Chaney’s Garage following our recent accident. As loyal supporters of small businesses, we chose your shop, hoping for a positive experience. Unfortunately, our expectations were not met, resulting in significant dissatisfaction and additional expenses. Upon picking up our vehicle, we were appalled by the condition of the interior. It was heavily dusted from the paint room, the driver's side door panel was marred by an uncleaned spill, and the backup mirror was improperly repaired, missing a crucial rubber component. Furthermore, the unreplaced rear bumper strip resulted in the failure of our entire backup camera system. You assured us the bumper strip didn't need replacing, claiming it saved us money – a claim I strongly dispute. One positive thing that came from this is the lift gate looks great!! You can not tell that it was damaged. The timing of the vehicle's completion compounded the problem. Your shop's closure for vacation coincided with the car's supposed readiness, leading me to believe the repairs were rushed. The lack of staff present upon pick-up meant no one could oversee the vehicle's condition before we drove it away in the sweltering 100°+ heat. The car was so dusty and dirty that it required the efforts of three people simply to find a clean enough spot to sit. Your subsequent calls, three to me and one to my spouse, only served to further underscore the lack of attention to detail. While you offered to rectify the situation, your repeated promises to "make things right" and "save us money" proved hollow. The "itemized bill" you provided was nothing more than a vaguely worded statement and failed to reflect the numerous issues we now face. After retrieving the vehicle, we discovered the passenger-side rear panel was not properly put back, requiring further assistance. This negligent oversight, following the already unsatisfactory initial repairs, underscores a concerning lack of quality control at your shop. Now we are facing the additional cost of having our vehicle professionally detailed, a service you repeatedly promised but failed to deliver. Instead of saving us money, your rushed and inadequate repairs have resulted in unexpected out-of-pocket expenses. Given the repeated failures and unmet promises, I strongly advise potential customers to carefully reconsider using Chaney's Garage for their vehicle bodywork and/or mechanical needs. We anticipated a professional and thorough service from a local business, but our experience fell dramatically short of those expectations. I believe a cut in price for the unsatisfactory repairs, alongside compensation for the additional detailing expenses, would have been a fair resolution. I DO NOT recommend Chaney’s Garage aka Joe’s Body Shop located in Clear Spring, MD.

M

Mike Zindel

Excellent work reasonably priced work. I would recommend Joes to anyone needing Auto body repairs. My truck looks fantastic.

c

courtney Jackson

Wow the guys are the best ever. Very professional and have a heart of gold. Very personable. They helped me with my oil cap and gave me the best oil change ever. He also looked over my car and told me a few things that needed to be fixed. Me and my husband will for now on continue with their business. I feel safe and they are trusting guys. I love their dog as well. She is super sweet.