IAA Dundalk MD 21222

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AR ENTERPRISES

Excellent service. Prompt and efficient at the counter. Loaders were helpful. They were busy and I had to wait a while to get loaded but they didn't have a bad attitude and sent and extra man to help load the motorcycle.

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Allante Carlton

Absolute worst company and definitely worst customer service experience I’ve ever had in my life! So here’s the deal. Our van was stolen a few weeks ago. It was recovered by IAA Dundalk and stored on their lot til our insurance company could make arrangements via IAA Dundalk to return it to our home. On yesterday (4/28/25) my wife received a call shortly after 9AM that they’d deliver our van to our driveway within the hour. My wife then texted to give me a heads up. I sat in my living room waiting. By 10:48am the van still had not arrived. My wife and I continually corresponded as to he status, but there were no updates. Sometime shortly after 11:30am I happened to look outside to see our vehicle sitting in the middle of our street, roughly 100ft away from our vacant/open driveway. I mean- it was literally just plunked down in the middle of.a busy thoroughfare and there was no tow truck or driver in sight. I first called my wife. She called the driver who claimed he had trouble attempting to maneuver the van around our other car parked near the entrance to our driveway. When we asked why he didn’t knock or call the driver claimed he did knock on the screen door of our enclosed patio but didn’t receive an answer. He says their company instructs them not to enter beyond a customer’s “first” door. He nor anyone from their company attempted to call. I was sitting in my LR with 2 small, active dogs who bark at any unfamiliar sounds. There’s no way I would have missed hearing him knock. And if I am to believe that a reasonable effort was made to contact us, why drop the van off in the middle of the road down the street from our house? A few of our neighbors actually called the police to have it towed, because it was such a weird sight to see our van, all dirty and marked with damage indicators by our insurance company, just sitting there in such vulnerable condition. So now I’m stuck with an unlocked, disabled vehicle which I notice now has a broken front bumper that was apparently torn off during the “drop and run” by IAA Dundalk. The insurance company had previously marked the van with neon pink highlights indicating any damage that occurred during the theft. They also sent pics of all damages prior to it being transported by IAA Dundalk. None of which included damage as significant as a broken front bumper. They were extremely thorough, down to even “eyelash” size scratches. No way they would have missed something as significant as the entire front bumper being torn off. We called the driver’s cell phone, and he was extremely rude. He hung up on my wife twice, so she bridged me to him. As I began to speak he hung up on me as well. Again, rude, disrespectful and dismissive! Let’s face it- none of us expect for tow truck companies to get stellar marks in diplomacy but this went beyond even a basic level of courtesy. No effort was made or solution provided to remedy the situation. We even had our insurance adjuster call, but to no avail. At some point we were informed that IAA Dundalk would send someone back out, but they couldn’t provide an ETA. We never heard from them again. No follow up phone call or text to see if we were good. We ended up having to call a second tow company,. They were prompt, professional and able to pull our van out of the street and deliver it to our driveway with with the utmost courtesy and military precision! Never asked us to move our other vehicle . Please save yourself time and aggravation and DO NOT, under ANY circumstances, do business with this company. IAA Dundalk made an already bad situation a lot worse, and had no qualms at all about leaving us high and dry with a mess that they created. Steer clear!!!

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Preye Anjorin

The staff are very helpful and willing to help. Cool people