Good Luck Transport LLC MD 21224

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Universal Humanity

I have been trying to reach the company for a significant amount of time regarding their tow truck driver dragging my vehicle vs flatbed tow which caused serious transmission problems. The driver also back my vehicle into the bumper which cause visible damage. Despite irrefutable evidence as well as police coming to the company requesting their insurance information, the company representatives absolutely REFUSED to cooperate! I also have video evidence as well as the owner of the storage lot that witnessed the driver backing into my vehicle fender. The owner of the storage lot REPEATEDLY called out to the driver trying to warn him that he was damaging the front bumper. However, the tow truck driver yelled, “man I have been driving since I was 16 years old I don’t need any help backing up.” It wasn’t until the tow truck driver surrendered to our plea to stop that he realized he damaged the front bumper. Not only did the tow truck driver LIE claiming he would have the owner take care of the damage, ALL parties are outright refusing to provide their insurance information. I feel it is important to mention, I purchased this vehicle with the intent to give to my disabled son who recently lost his father. I am deeply upset that I worked so hard to get this gift for my child but now it has sat in storage at $100 per month because the tow truck driver dragged the vehicle for nearly 30 minutes as well as damaged the front bumper. Despite my pleading for assistance, the owner outright refused to return my calls! Spoke with Officer Miloff and Sergeant Sillwick on March 24, 2022 and was informed that the company refused to give their insurance information. At this point, I am filing criminal charges as well as complaints with BBB, local news stations, Attorney General, and seeking absolute accountability! This company is ROGUE because they make more than enough money to be able to pay for their mistakes but instead they named their company Good Luck as a sick subliminal of how they intend on torturing customers!!!! How can any man have a Mother, daughter, sister or wife yet this company gets sick pleasure tormenting customers!!

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Amani Sundiata-Bey

If I could i would give them no stars or -5 stars. My extended warranty company im with gets me a tow company. They accepted it and said my price. My car is only traveling 55 miles and they accepted my ticket. Once they accepted it, I waited for the time and I called. Some dude answered and said that they're busy and I am to far. So why pick up my ticket of you didn't want to do it. I would tell everyone to stay away from them because all they going to do is come up with some bullshit amd lies about everything especially of they don't want to do it.

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Anastasia Queen

This was my first experience having to have my car towed due to a hit and run. The operator of the truck did not put my car in neutral before towing. So my car was basically dragged causing a flat spot in my tire. I called the company and they answered by saying “yes?”. I told him I called to file a complaint and I told him why and he said he’d get the manager to call me back. I haven’t heard from them yet.