Jacks Small Engines MD 21084

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Mark & Amy Madison

I was very disappointed in my dealings with Jacks. Purchased a Husqvarna blower on 12/1, and the product was supposed to ship in 12 days. Then it was delayed until 1/15. Now, it is delayed until late February. They don't call and they do not explain why. No apology either. Kinda weird. Not sure how they are staying in business. I just wanted to make a purchase.

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Jeremiah Jazdzewski

They don't honor their return policy. They claim to have a 365 day return policy. I purchased a controller from them and it was faulty. When I tried to return it, they indicated that because it was faulty, the manufacturers 30 day policy applied, not their 365 day policy. So, you could sit on a product for 11 months and return it to them, but if it turns out to be broken, you better know within 30 days. The policy encourages people sending back broken parts without telling them its broken. With this policy, don't be surprised if you received a restocked part that is broken.

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Amanda Davenport

My one star review for Jack’s Small Engines Jack’s Small Engines presents itself as a long‑standing, reputable company built on customer service, community values, and integrity. Their motto, “After the Sale, It’s the Service That Counts,” suggests a commitment to standing behind the products they sell. Unfortunately, our experience showed a very different reality. A product sold through their Amazon storefront was advertised as a “COMPLETE KIT INCLUDED,” yet arrived missing essential components that made installation impossible. A licensed HVAC technician confirmed the unit could not be installed as delivered. This is a clear case of a product being not as described. Despite this, the company did not provide a prepaid return label or arrange freight pickup for the oversized unit. The item weighed hundreds of pounds — far too heavy for a customer to be expected to move, load, or ship without proper support. There is no reason a consumer should ever be responsible for returning something of that size when the seller’s own listing was misleading. Instead of taking responsibility, the seller refused to assist, refused to provide a return label, and refused to arrange freight pickup. The burden was placed entirely on the customer, even though the issue stemmed from the seller’s inaccurate product description. This experience reflects a serious breakdown in the company’s stated values. A business that claims to prioritize service and customer care should not leave customers to handle oversized returns alone, especially when the product was incomplete from the start. Integrity means standing behind your listings, honoring your commitments, and ensuring customers are not harmed by your mistakes. After a situation like this, a company should face real accountability. When a seller misrepresents a product, refuses to correct the issue, and leaves the customer to deal with the consequences, there should be consequences — not excuses. The Better Business Bureau will absolutely be hearing about this, because consumers deserve protection from practices like these. Based on this experience, Jack’s Small Engines did not uphold the principles they promote, and their post‑sale support fell far below the standard they claim to represent.