Kensington Service Center MD 20895

B

Bill Decker

I use the Kensington Service Center whenever I have any issues, Charger. Recently my battery died and John was able to get my car in the shop and the battery replaced under warranty at no charge. They were also able to complete an oil charge and cabin filer replacement at the same time. My car was back to me the next day running perfect, AAAA++++ Service!!!

W

Warren Graham

I would trust them with anything automotive work that I needed done. The employees that work there are very knowledgeable about auto repair work. I just had my 20115 GMC in for brake work and some other front end work. The job was done in a timely manner. I would recommend them to any one needing work done on there vehicles.

J

Jannah Muhammad

I’m writing this review two years later because that’s how long it took me to speak without anger. I brought my 2004 RAV4 here for an emissions test. I knew the car had rust, but it had under 150k miles, had driven me up and down the East Coast, had its engine replaced in 2018, and wasn’t giving me any real issues. When they called to say it didn’t pass, I expected an explanation. Instead, they handed me my keys with no real information beyond “age and rust”, things I already knew. But ok. As soon as I drove off the lot, the car started making a loud noise it absolutely was not making before. I lived about 10 minutes away at the time, but the sound was so bad I couldn’t even imagine driving home. I immediately turned around and came back to speak to whoever did the “emissions test”. When I asked what was done to my car and why the noise wasn’t mentioned before I left, they played dumb and said, “How do we know it wasn’t making that noise before?” If my car had been making a sound loud enough to make it undriveable, I obviously would have said something. They then brought me to the back and gave me a whole tour of the rust (again, something I already knew) while ignoring the fact that the car was not making that lid banging noise when I dropped it off. Once they realized I wasn’t leaving until either (a) my car sounded the way it did when I brought it in or (b) I got a refund, they chose the refund. Later, when my father-in-law (a mechanic) visited, he checked the car and immediately found that something had been done to the tire, which caused the noise. Something they could have simply owned up to. The issue was fixed, the car passed emissions elsewhere, and—wouldn’t you know—it drove quietly again