Advance Auto Parts MD 21113

S

Sherrie “K” Smith

Can I just saw the gentleman that helped me last night was amazing! I have just gotten off of work and was rushing to get to my little ones but remembered I need to replace my windshield wipers before the big snow. It was 7:30ish at night although they have a policy of not leaving the store after a certain time, the gentleman proceeded to walk me to my car and place the windshield wipers on for me realizing that I purchased two of the same most windshield wipers help me find the correct size that I needed and put the wipers on for me. I really appreciate it and you don’t know how stressed I had been between driving with bad wipers for two months and finally having the time and funds to purchase them really made my night and I appreciate you 1000%. I was able to drop my baby’s off safely and make it this work this morning, you my dear have blessings coming your way ! Thank you so much ! You don’t know how your kindness help me last night.

m

mackenzie neighoff

not helpful at all , called to see if they could put a part on my vehicle because i just got a battery installed at there other location by my house and the location by me that did the install did not have the part so i called this location and asked if they could put them on for me because the lady told me if i hit a pothole my battery will come unconnected, they told me yes they could , i drove all the way up here for them to tell me they couldn’t put them on because they need to be put on when they are replacing the battery which i just got my battery put in not even 30 minutes ago from the location from my house. i would not care and just go to my mechanic monday to get them installed if i was not told they could one be put on from whoever worked at this location and the location by my house as well told me they could put them on for me at another location. This is honestly upsetting when i just paid 220$ for a battery to be basically half installed because IT CAN COME OUT AT ANY TIME ! Update: I went back to the location that installed my battery with the shims i bought from the odenton location, by my surprise they did not have to take my battery all the way out like the odenton location told me they would have to do, all they had to do was put them right on top like i thought, honestly your employees just didn’t want to do it. They genuinely have terrible customer service skills and do not want to help people at all. Maybe train them on people skills, or don’t have them work at a job where they actually have to do things.

B

Brendan Langdon

False advertising. They regularly advertise free battery installation. Just purchased a battery for a Hyundai SUV and they refused to do it because it “takes too long” - they need to advertise more clearly.