Advance Auto Parts MD 20895

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Danny Dubbaneh

Luis was extremely professional, friendly, and most important of all helpful. Turned a difficult situation into a positive experience. Great customer service from the moment he picked up the phone to helping me complete the transaction. This store is lucky to have someone like him

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Sam

I came here because my headlights were out. I arrived at their time of closing. I told them that I had a long cross state drive ahead of me and to please help me even though they were closed. They understood my situation. The manager and associate helped me. They installed my headlight. On a related note, after they helped install my high beam headlight, we found out that it was actually my low beam headlight that was out. It was my mistake because I told them that. They still helped me uninstall my high beam headlight and install my low beam headlight even though they were closed. I didn’t catch the name of the manager and the associate. The manager was very professional. She installed the high beam headlights for me. The associate was very professional as well. He exchange the low beam and high beam for me. They were both very courteous and resolved my issue, even though they were closed. Thank you so much!!!

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Zeinab Konate

I want to give a major shoutout to Luis who helped me today with my battery replacement. From the moment I called this morning, who showing nothing but top tier customer service and was even more amazing once I came into the store for the battery replacement. He is so kind, warm, and knowledgeable!