POOLESVILLE TIRE & AUTO MD 20837

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Sam Lebson

(original review June 2025): Absolutely great service—straightforward, professional, and refreshingly honest. The team here knows their stuff and keeps things light with a great sense of humor. They always deliver exactly what I ask for without pushing unnecessary add-ons. On a previous visit, I asked for a recommendation for higher quality brakes, and this time I had them installed. The difference has been amazing—smooth and reliable, totally worth it. Highly recommend this gem of an auto shop in our little town! Update (Holiday 2025): I recently had a much bigger repair done after sliding into a guard rail during icy conditions and damaging suspension components and body panels. Even during a very busy holiday season, the team fit me in quickly, arranged a tow, and provided a complimentary loaner which made a huge difference for my family. Once everything was coordinated, the process was smooth and transparent. Stephan in the body shop took the time to walk me through the damage, explain repair priorities, and the finished work came out beautifully — the car looks brand new. I even got the call that it was ready on New Year’s Eve, which was an unexpected and appreciated surprise. Also want to wish Tim the best in his retirement to Florida — I’ve worked with him on multiple visits and he’s always been knowledgeable and straightforward. Still can’t recommend this shop enough.

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CYCLEMAX Maryland

These guys are great! Exceptional Service. Good and Honest people you can trust to service your car. They helped me out several times and were very accommodating, once I busted a tire in a hurry. I dropped off my key and left, they picked up my car (they also have a towing) and got my tires replaced at a very reasonable price. Very professional and full service shop with a friendly staff. Family owned and operated. Highly recommended!

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LaCheyna Sparrow

Review for ?. I had a mixed experience: THE SERVICE DEPARTMENT IS EXCELLENT, but dealing with KEYS IS INEFFICIENT. I called in the morning; they said they could service the ?s without asking for the make or model. The locksmith was out but would return within two hours and call me back. After waiting over two hours with no call, I called and was told he had just arrived and would call back shortly, but I never received a callback. I waited another hour or two, and when I called again, I was told he had just walked in the door and was calling me back as I spoke to the shop. After waiting an entire day. When I finally reached the locksmith, he informed me he couldn't make a ? for my vehicle, which was a complete waste of time. While the service department is excellent, if you need ?s, be prepared for delays. Consider calling another locksmith in the meantime.