Advance Auto Parts MD 21851

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Lamont Potter

Poor customer service!!! The manager there they call him "AJ" was very very rude to me!!! I was returning a battery that I had purchased from Advance Auto I few months prior to coming to his store. The battery wouldn't keep a charge i had to charge or jump the battery everytime I went to use the vehicle that the battery was in. So I bought the battery to the closest Advance Auto thinking thats where I purchased it from. Another salesman was helping me he said "I have to charge the battery and then test it before we could make a decision on what can be done" I said fine I'll be back tomorrow. When I returned the same salesman that helped me the day before said that the battery was bad. We can replace it. I didn't have the receipt and the battery wasn't under my phone number in the system but we could see that I had a battery core under my number. So the salesman asked the manager "AJ" could ge help. He said "it's nothing is can do if the battery doesn't come up in the system or you show a receipt or the card number that you purchased it on and the date". My response was i don't know either. He just repeated "its nothing is can do" I got a little frustrated at this point. I said to "AJ" I know I purchased this battery that isn't any good from Advance Auto and I feel it needs to be replaced it's not any good. "AJ" responsed with a sarcastic answer "Oh well". My response was I don't have time for this today and turned to leave and "AJ" responses was "ME EITHER" I turned back and looked at him, but didn't say anything and just left very upset. The next day I got a call from the salesman that originally helped me. He said "I didn't like the way "AJ treated you yesterday I apologize for that". Its a different manager in the store and she was able to fine the transaction. You purchased it from another Advance Auto store. The Salisbury, Md location come in and pickup your new battery. So my issue was solved after 3 days. PS: "AJ" needs more training!!! On the system and customer service #DIEHARD

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Carmen Fields

They had exactly what we needed( a 20 ft jumper cable) and the service attendant was very kind and helpful.

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Kirk Harmon

Poor customer service, I stood in here for almost a half hour just for one jug of antifreeze, so I just walked out