Firestone Complete Auto Care MD 21061

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Kimberly Burkley

This was the best experience I had in a long time. I’m the type that shops around before I chose who to do business with. I stopped at four tire dealerships Costco, Goodyear, AAA Service Center and Toyota being that I have a Rav 4. I choose this Firestone because of the first impression from Charles Freemen he was professional went over options took his time explaining what was best for my vehicle and why. I’m over 55 yrs old and often my age group gets taken advantage of. Here I felt valued heard and safe. Thank you Charles!!! Not to mention the service Manager Keith McCray came in and check to see if I was waiting long and was I satisfied with the wait time. Excellent service and sometimes that all we want right!!!!

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shaketa young

I’ve came here twice the last few weeks. Let’s say unfortunately in travel with my family we were almost in an accident in the middle of the mountains. Why? My tire was left with one bolt. I had to pay a lot of money to get it replaced. Got back in town today to basically be told that I never paid for balancing and they never removed the tires. And basically because I have 2025 tires which were done three months prior to them touching my car apparently it’s someone else’s fault. Told the area manager was going to reach out and haven’t did so. So not only am I out of money still no tire or rim and at fault how I’m being treated. I will now be reaching back out to my attorney. I tried to handle this in person but apparently not good enough.

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Brittany Horne

I came today to bring my company car and was immediately greeted with a warm welcome! The team provided excellent customer service- listening to my needs and letting me know exactly how it would be fixed. One customer was telling me how he's been coming to this same shop for years; which tells you all you need to know. My car was serviced quickly and efficiently. I will return again. Thank you all for your help!