Jim Donnies RV Service Center MD 21061

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Janet Heitkamp

I had an appointment but did most of it myself and only needed a breaker put in which would be paid by the manufacturer. It is a 15 minute job. They said I still needed to drop it off so I said I didn't want to drive back and fourth and get a ride for 15 minutes of work. She just hung up on me. I called back and said did you want my name to cancel or just rudely hang up. She I guess had my name by caller ID and said I was rude. So I said I'd keep that in mind and hung up. I have owned a business and I don't care what you think of customers but you suck up your fragile ego and say, "sorry we cannot help". I have been to professional RV repair around the country and good shops have better project management. It is time consumers stand up and boycott horribly ran shops with poor customer service.

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George

ONE STOP SHOP FOR ALLLLL YOUR trailer needs I had just recently got into the outdoorsy part of life Bought a diesel truck then later ended up buying jet skis and was time to get jet skis and trailer all registered and in my name so I thought let me just go to the MVA and get the trailer done first, unbeknownst to me i had 0 clue trailers had to be inspected before registration so i thought no worries let me just go get it done real quick …i was promptly shown to be very mistaken because its as if no one in the area knew how to do a trailer inspection I kid you not i went to atleast 15 different MD inspection stations and burned about two full tanks of diesel (i cried a bit inside lol) - if the shop could do inspections they couldn’t do trailer inspections - If the shop could do trailer inspections their inspection guy wasn’t there - If the shop could do trailer inspections and the inspection guy was there they didn’t know how to do jet skis trailer inspections - If they could do all that it was oh come next week Long story short BY SOULY gods grace I managed to stumble upon Jim Donnies RV Service Center I walked in and was promptly and kindly greeted to and attend to by Mr. Dave and Mr. Jack, inspection done by Mr. Donnie himself and an AMAZING full custom drop hitch WITH a step for my truck built by Mr. Bryant I was in and out of there in less than 2 hours with EVERYTHING DONE what 15 shops COULDNT do… Jim Donnies RV Service Center did it ALL in a swift and timely manner DONT go ANYWHERE ELSE from your trailer need other than Jim Donnies RV Service Center

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Rhonda Pieracci

UNACCEPTABLE AND DEEPLY UPSETTING EXPERIENCE We stored our Airstream Interstate (van) at Jim Donnie’s RV for the winter while traveling across the U.S. and into Canada. On the owner’s recommendation, we paid extra for their “engine start” service to protect our batteries and trusted they would care for our vehicle responsibly. When we picked up our van and got back on the road, I noticed my dishes wouldn’t push all the way to the back of the cupboard. Reaching inside, I found a paper bag containing a jar half full of cannabis and a pipe. It was immediately clear that someone had been inside and using our RV for personal purposes while it was in their possession. We were not only angry — we were shaken. If I hadn’t discovered the bag before crossing into Canada, where cannabis is illegal, we could have faced arrest and had our RV confiscated. That is an unthinkable situation to be put in because of someone else’s negligence and violation of trust. The jar label traced back to a cannabis shop in the same town as Jim Donnie’s RV, leaving little question about where it came from. We sent several detailed emails to the owner and manager, including photos of what we found. Not once did they respond — not an apology, not an explanation, not even acknowledgment. To add insult to injury, we were also charged more than the quoted price for the de-winterizing service. That silence speaks volumes. It showed complete disregard for customer safety, responsibility, and basic integrity. We will never use or recommend Jim Donnie’s RV to anyone. If you value your property and peace of mind, look elsewhere. What happened to us was inexcusable