Firestone Complete Auto Care MD 21212

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Logan Oh

I went to Firestone to get my brakes replaced and they were able to fit me in same day and the price was fair. Marc at the front desk was very understanding and accommodating to my needs and made my experience pleasant. I will definitely return to this Firestone location when my car needs servicing in the future!

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Jason Almeida

I had a 9am appointment for an oil change and check engine light, but I was not informed about the duration of the service. Consequently, I ended up waiting for 4.5 hours. The lobby was unkempt, with the TV turned off and no cups for water. The bathroom was disgusting, overflowing with trash and the toilet covered in fecal matter. The staff seemed disinterested and unprofessional. One of the sales representatives appeared unwell and lacked any personality. So I paid $139 for labor on a $110 oil change? They did a full inspection for $9.99 … also my car was done for an hour before someone (the mechanic) @ 12:30pm had to let the young lady know I’d been sitting there for a while. She was also at her job for an hour before heading out to get breakfast. While professionalism is usually a positive attribute, this experience was an exception. It’s the small details that can make a significant difference in a business’s success, especially in this challenging economy. Unfortunately, this franchise seems to prioritize upselling over customer satisfaction. My first visit great the guy who inspected my car, really cool and I came back the next day shelled out $600 plus and thank him. And it’s the holidays throw some music in… a Christmas tree with all that space, push a broom a half hour before the shift, don’t wait for the nightly cleaning crew to empty the trash. Anywho… thank you for reading this rant, but being a manager for a while myself, one thing I’ve taken away is… a clean bathroom and doing more than asked when no one is looking means you have healthy pride and humility.

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Leila Marie Matthews

I had a great experience at Firestone thanks to Anyssa. From the moment I walked in, she was polite, welcoming, and helped me immediately. She was very efficient, knowledgeable, and made the whole process smooth and stress-free. On top of that, she was outgoing and genuinely sweet, which made a big difference. Excellent customer service!!! Firestone is lucky to have her!