Advance Auto Parts MD 21788

R

Rachel Waters

Don't go here. Go to Napa Auto Parts around the corner. 29 Water St, Thurmont, MD 21788 NUTSHELL: Emotionally irregulated clerk cussed me out, threw my stuff on the ground, and stormed off after HE offered and unsuccessfully attempted to attach a single wiper blade to my vehicle. *** I purchased 3 wiper blades from the Thurmont AAP a few weeks ago, but I couldn't properly attach the driver's side. So this week I returned with the one blade thinking maybe it is defective or the wrong size/attachment. Since I didn't have a receipt, I thought maybe they could look up an account for me, but either way I wanted to leave with a new wiper blade even if I had to eat the $15. The clerk immediately offered to try to install the wiper blade before selling me a new one. In the lot, he attempted to "replace" my wiper by yanking at the old one saying he "usually breaks them off," then he couldn't get the previously purchased wiper attached either, and claimed it was defective. However, upon comparison, it was identical to the new one in store--he need to rotate the part 180 degrees, but he was being stubborn and insisted they were different. He then tried a new wiper from the store that he couldn't attach either. He went on to claim I did not purchase my wiper at AAP, and aggressively repeated over and over he wasn't returning it. I do not know why he was harping on this. It was unmentioned since my initial inquiry at the register, and ultimately, I just wanted a new one that worked! When my boyfriend stood up for me asking him not to be rude, the clerk threw my unused wiper blade on the ground, cussed at us both, and stormed off back into the store. He also kept placing the metal wiper blades directly on the hood of my vehicle after being asked not to do that. I wish he had just looked up if it was the right part sold to me in the first place or maybe even recommended a different brand instead of trying to break off my blade (on a rainy day) and cussing at me as if he has zero control over his emotions--exceptionally immature and irresponsible behavior on his part.

K

Kelley Smith

Heading down route 15 when it started thunderstorm and My windshield wiper fell. I promptly went to this location and the gentleman name. Joshua assist me in locating the right one and ensuring that I had an install on my vehicle correctly before driving to Washington DC. 10/10 would recommend! THANKS JOSH!

g

gearjamer2248

Top-Notch guys that work there do a lot of business with them. Definitely one of my favorite auto parts stores