E. L. Harvey - Westborough MA 01581

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Ian Levine

I hired EL Harvey about a decade ago for my weekly residential rubbish removal and recycling. We reviewed my private driveway set up and agreed on a price. Service was great until approximately 2022. Since that time, service has deteriorated at an alarming rate. Many missed pick ups, a nearly DOUBLING of my weekly rate with no discussion or communication and the recycling container became a 50/50 decision for the drivers to take the goods. I am guessing both containers were properly picked up "maybe, 65% of the time" in the last 12 months. I was promised credits that I never received. I have raised service and billing concerns many times. I asked for an account cost review in Q4 2025 and no one ever responded. I was promised it would be reveiwed by managment and they would get back to me. The service is so abominable I am canceling tomorrow morning 2/2/2026. It's so sad to see a high quality local family business being sold and the company absolutely destroyed. This was a 5 STAR company, today I rate them as 1 STAR.

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j ca

John Grimes is a fantastic person and dedicated driver and employee. John has always been caring about his route and residents that he serves. As for the date the behavior was noticed, if I could've, I would have included ALWAYS and not a specific date since knowing of him. John always maintained professionalism and constantly demonstrates as a respectful kind man and human being towards everyone along his way

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Daniel Rousseau

EL Harvey is absolutely top-notch! Their team is professional, reliable, and always goes above and beyond to make things easy for their customers. Everything from scheduling to pickup runs smoothly, you can tell they take real pride in what they do. Huge shoutout to Chris Dilulis, he’s awesome! Chris is always friendly, efficient, and willing to lend a hand when needed. It’s clear he genuinely cares about doing a great job and keeping customers happy. If you’re looking for a waste and recycling company that’s dependable and truly customer-focused, EL Harvey in Westborough is the one to go with. Highly recommend!