Scherer Bros. Lumberyard, Sales & Design Center - Arden Hills MN 55112

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JJS Ernst

Good quality product lines, but substandard communication and follow-up. Company proclaims "We Are Famous for Our Service!", but that is not necessarily for GOOD service apparently. After ordering a window with 7-10 week delivery, it arrived in 8 weeks. It arrived damaged. It subsequently took longer to get the replacement than the original window. (after being told that damage replacements are moved to the front of the line) It took dozens of emails / calls / stops at the office to get a response on status of the replacement. Seemingly the replacement order was not placed, or not received by the manufacturer. (Either should be caught by a company known for it's service, right?) After causing project delays that significantly increased my project costs, the SB response to 'make this right' ; "maybe we can do something on the next order". Next order? At this rate I don't know if I can afford to use them on a future order.

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Jessica Baltes Paganelli

We are satisfied with the appearance of the doors themselves; they are visually beautiful. Unfortunately, our overall experience has been extremely disappointing due to multiple service and product issues. We provided the salesman with very specific measurements: a 35-inch opening with 1/2-inch drywall on each side (36 inches total). Despite this, a 37-inch door was ordered. As a result, my husband had to reframe a load-bearing wall, and the adjustment caused damage to our laminate flooring that now needs to be repaired. We were later told that the invoice had been signed off on, but the specifications were not clear to a homeowner unfamiliar with technical door terminology. We relied on the salesperson’s expertise when placing the order. When my husband attempted to discuss the sizing issue, the conversation was unprofessional. The salesman repeatedly spoke over him, read technical specifications without explanation, and ended the call abruptly after my husband stated he did not understand the terminology. The call did not feel like a constructive attempt to resolve the issue. We have since discovered that the double doors are significantly warped, which became apparent after installation and leveling. This affects their fit and function. At the company’s request below, I attempted to contact the management team. I have left two separate voicemails over a 2-3 week period and have not received a response. This situation has required significant additional labor and expense, and the lack of follow-up has been very frustrating. We are requesting contact from a member of the management team to address these concerns. **We do not wish to communicate further with the original salesman.**

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Ben Erler

I take no joy in this as someone who has been going to Scherer Bros since the 90’s…as a laborer, carpenter, GC, PM, and now a small job handyman. The Arden Hills location has a decent showroom for things like decking and railing systems so I send clients there to see the products they’re interested in. I preface every one of these visits with “prepare yourself to be ignored and spoken down to.” Like clockwork, they all come back with a product selection and a tale of maltreatment. Scherer Bros is the gate keeper to many products that big-box stores don’t offer. So be it. What has become too much is the wild disregard for people’s time and money. They simply don’t care about either. Nor will they after this, my first ever review of a business. I will spend the rest of my working days insuring my trade partners, customers, neighbors, friends, and strangers avoid doing business with this outfit at all costs. If you value your money shop at Siwek or Shaw. Both are local and offer the same products without the blatant disrespect.