Southside Towing & Recovery MN 56601

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Ben Voller

I brought my pickup to Southside to get a Boss plow installed. I had privately purchased the plow and just needed them to install the mount and wiring which I already had. I was quoted about $700 to do the installation. I brought my pickup and plow there for the work to be done. Note, that I have an aftermarket metal bumper on my pickup. I explained to the guys that they would probably need to cut part of the bumper mounts as it would be in the way of the plow mount. I was told this would not be an issue. It had been a couple days since my scheduled appointment, and I had not heard anything so I had to call them and was told everything was done and I could pick it up. When I arrived to pick it up, I observed the plow on my truck, but my front bumper was not on. When I went inside Chase told me they tried to get the bumper to fit with the plow but there was absolutely no way it would due to it sticking too far out and the light tower of the plow would hit the bumper not allowing it to properly hook up to the mount. I was then handed a bill for $1800. I was told it was more than the quote because they had to order a different mount than the one I provided as it did not fit. (This was true, but it would have been nice to know before I came to pick it up. A new mount from them cost over $500 and I could have found a used one for much cheaper.) Also the bill was higher due to them needing to order a light adapter kit. When I arrived back home, I inspected the work that was done. All the wiring was done very well and looked clean. However, there were many other issues with the work that was done. First, I could tell that they did not even try to fit the bumper with the mount/plow because the bumper was not cut to allow for it to fit with the mount. Second, half of the bolts on the mount were not tight. Third, the height of the mount was incorrect causing the plow to not sit even when down. I had also realized that they did not give me back the original mount I brought with. (A $500 part when new) I fixed all the above issues with minimal issues the same day. The bumper easily fit on the pickup after a small notch was cut out for the plow mount. The next day I returned to the shop with the plow and bumper on to get my other mount they kept. I showed them the bumper did fit with the plow and called them out for not evening attempting to get the bumper to fit with the plow mount. They explained that they thought it wouldn’t fit but never tried. Overall, I believe all these issues were due to poor attention to detail, laziness, and just trying to rush through the job. I am very disappointed because my work has used Southside to get a lot of work done on our fleet vehicles and I thought they would have done a better job with my personal one. I was hoping to be able to give good recommendations to others to bring southside more business but unfortunately that is not the case. I should have just installed myself and would have saved $1800.

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Garry Reynolds

Absolutely a fantastic experience with my first time there. They were able to take care of and fix the issues that I had with the plow. I would highly recommend them.

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Seth Habedank

Everyone i dealt with was top notch and the service was fantastic. They had a magician at my vehicle in under an hour and had it unlocked in less than a minute.