O'Reilly Auto Parts MN 55347

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Chrissy Evans

Went in to have my battery tested and diagnostics for my check engine light. The guy was very rude, handed me a device to do the Diagnostics myself and said that it was too cold to check my battery even though it was 18 degrees out. I will definitely be taking my service elsewhere.

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vulpyn_

Very poor management. Went to the O'Reilly's in Chaska to see if they had some parts I needed. The Assistant Manager (Jose) said they did not, but the system showed the Eden Prairie location did and personally called them to make sure before I headed over there. The employee who picked up the phone agreed, saying the system shows they have them, but when Jose asked them to get their hands on the parts and ensure they actually had them, they just reiterated that the system says they had them and refused to check further. Jose told me they said they have them but didn't want to check. Since I need the parts ASAP, I took it on their word. When I got to the EP store, I couldn't even tell who was an employee or not. I saw 4-6 people behind the desks and in the storage areas, but only 1 or 2 of them were wearing anything showing they worked there, let alone actually working. Pretty sure some of the employees were letting their friends back there to hang out. When I found someone, I told them the parts I needed, and turns out the system was off and they did not have them, which would have saved me the time if they had actually checked earlier. When I talked to the manager (who also wasn't wearing anything showing he worked there), he had people double check to no avail. Went back to the Chaska location afterwards and got the parts ordered. Jose was very helpful with that as well.

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Maya S

Don is extremely rude and unhelpful. he was extremely annoyed when I asked for assistance replacing my wipers, he kept throwing up his hands in annoyance. He ended up dropping my items on the floor and lied and said he’s “going to grab more parts”. He never came back out, and I went back inside to find him at the cash register. He doesn’t seem like he wants to help any customers at all. There was a young employee working there who is very helpful, he came out to help me and did a good job. Give him a raise!!! He was doing so much work!!! I am giving this place 3 stars because Davyd is a hard worker, he was running around trying to help every customer. Don was not helpful and very rude, he does not seem to respect his customers at all.