Duke's Cars And Towing LLC MN 55408

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Engr Eid

I brought my car in for a tire change and was told the wait would be about 40 minutes. Later, they informed me that I was only on a waiting list and that three people were ahead of me. Then, without my permission, they decided to work on two other cars first — one needed an oil change and the other needed just one tire change. They finally started working on my car around 2:00 PM. While I was waiting, I could clearly see the mechanics joking around in the garage and eating snacks instead of working. I told them I had a 3:00 PM appointment, and they assured me it would be done in 20 minutes. It has now been almost 1.3 hours, and my tires still aren’t finished. The lack of professionalism and respect for my time is unacceptable. I would not recommend coming here unless you have the entire day to sit and wait.

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Jenna Carlson

Terrible service. Do not bring your car here. It took them almost a week to look at my truck, I called every day…finally they tell me that they couldn’t fix the problem. Then they told me they were done, I went and got the keys, they happily handed them to me, then proceeded to stalk me on the phone until I brought the keys back and paid them $40 to which I’m not sure what exactly $40 is owed. They did nothing except made my truck not even turn over. They then moved it to the street where it towed and I no longer have my beloved truck. Unless I want to pay hundreds of dollars. I’m completely devastated.

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Joe K

Do not use the Bloomington location - I brought my car in to have brakes installed. They installed the brakes improperly, they made terrible noise for 2 days after. I went to two external mechanics and they confirmed these brakes were not installed correctly. I tried to contact this Dukes place twice on the phone - no answer. I finally got a call back two months later after I dispute the charge. Now they’re asking me why I didn’t give them a chance to remedy the situation ! Maybe it’s because they didn’t work the first time and then you didn’t call back. Extra bonus - the mechanic spoke zero English..