O'Reilly Auto Parts MN 55345

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Tory Schaaf

★☆☆☆☆ Very Disappointing Service – Won’t Be Back I had a really frustrating experience at this O’Reilly Auto Parts location in Minnetonka (near the tobacco/cigar shop, CBD/vape store, Mathnasium, and Brooks School). I came in after buying a left headlight bulb, trying to replace it myself. I had already watched multiple YouTube videos and just needed about 30 seconds of in-person help to twist the bulb housing correctly from the back. Anyone who’s done headlights knows sometimes it’s not obvious. Instead of helping, the employee at the counter told me to “watch a YouTube video” and made it clear he wasn’t interested in assisting. This was especially frustrating because I was trying to avoid driving with a headlight out and potentially getting pulled over. What made it worse: when my wife went into the same store on a different occasion, an employee came right out to the car and helped her without hesitation. The inconsistency and attitude were disappointing. I’ve never had issues at other O’Reilly locations — Apple Valley, Eagan, and Burnsville have always been helpful and professional. This Minnetonka location, unfortunately, felt arrogant, dismissive, and unhelpful. I wasted time, money, and energy here and won’t be returning. If you need basic assistance with a simple install, I’d recommend going to another O’Reilly or a different auto parts store entirely. At one point the employee even said, “we’re not an auto parts store,” which was honestly baffling. If that’s the case, maybe this location shouldn’t be selling auto parts to people who actually need help with auto parts.

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Lizabeth Ortiz

Bought a bulb specifically from this vendor because they are supposed to install with purchase. When I asked, I was told curtly, “no, I don’t do that.” Won’t be buying from here again.

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Kip Nelson

I went in to get a new car battery and one of the older employees told me they wouldn’t do the installation bc it was too cold outside. He was very rude the way he said it. We’re talking about a $200-$300 product. Imagine the opportunity cost of that approach over time + the impact of negative reviews and word of mouth.