Norm's Auto Body & Repair MN 56484

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Hanna Sorum

Brought my vehicle in for an oil change before work (was planning on getting a ride and picking it up after work). They called me on my lunch break to let me know a truck dropping off tires had backed into my vehicle. They had to replace the bumper which kept my vehicle at the shop 2-3 extra days. I live in Walker by myself with no extra vehicle to drive so it was quite an inconvenience considering I have a commute to work. They fixed it for free but I still had to pay full price for the oil change. Would not recommend unless you want to have additional unintended work done. Highly disappointed.

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Mark Hailstone

I booked an appointment in early December for Friday, January 2nd. I guess over the holidays, they made the decision to only be open Monday through Thursday starting the first of this year. Well, I showed up about a quarter to eight on Friday, January 2nd to discover a sign on the door announcing they are no longer open on Fridays. When I booked the appointment, I gave my name and phone number. I did not receive any notification that they would not be honoring my appointment. Bad form and very disappointing. Obviously, I have taken my business elsewhere…

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Colin Cummings

Disappointed with the Service and Follow-Up - vacationers beware! I typically avoid leaving negative reviews, especially for small, family-run businesses. However, after reading some of the other reviews and reflecting on my own experience with Norm’s Auto Body, I felt compelled to share my story—particularly for those visiting or passing through Walker, MN, who may need vehicle repairs. When I first contacted Norm’s, they were friendly and accommodating, offering to take a look at my vehicle right away. I was told confidently, “No problem — we can have this turned around in a few days.” Unfortunately, the repair (a water pump replacement) was completed three days later than promised due to “unforeseen issues" and part availability. I trusted that the work had been done properly and that quality parts were used. However, about 45 minutes outside of Walker, I noticed issues with the air conditioning — specifically, a sensor that hadn’t been replaced. When I called Norm’s, I was told, “Nothing we worked on would have caused this.” But once I reached Minneapolis, a mechanic confirmed it was indeed related to the work done at Norm’s. To their credit, Norm’s initially offered to split the cost of the Minneapolis repair, which I appreciated, though it didn’t fully resolve the situation. Then, about 55 days later, I discovered coolant leaking again. A local mechanic confirmed the water pump used in the original replacement was bad and needed to be replaced — again. When I contacted Norm’s to discuss the issue, I was met with a dismissive response from Mike: “You’re from out of town, not sure what you want me to do. I’m washing my hands of this. Best of luck to you.” Then he hung up. What’s most frustrating is that their workmanship receipt clearly states a 90-day warranty on parts and labor — a promise that apparently doesn’t apply if you’re not a local customer. If you're in need of vehicle repairs while in the Walker, MN area, I’d recommend looking elsewhere. It’s disappointing to have this kind of experience, especially with a family-run business that initially seemed so welcoming.