Copart - Lumberton NC 28360

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Amy Williams

I would not recommend doing business with this place! My insurance company uses them if you are in a wreck and they came and picked my car up to do an assessment for my insurance company to determine the damage costs and no one told me that I needed to have all my personal belongings out of my car before they picked it up. When I went to get my car they had stripped everything out of my car and had it in a plastic trash bag. They even took off my seat covers. I didn’t understand at the time why they had to remove everything out of my car, including my seat covers to assess damages done to the outside of my car on the front end. Then the manager at the Lumberton NC location Informed me that my insurance company had told them that I would not be getting my car back. So instead of making sure there was any documentation that I had signed, giving up my car, they went ahead and removed everything out of it to take pictures so they could sell it on their site. Then they were in a huge hurry to get me off of the property with my car so they could lock the gate and go home. When I got home and started going through the trash bag of my belongings, I found out that they had kept a lot of of my stuff out of my car, including some protection crystals and a guardian angel necklace that was given to me when my nine-year-old son was killed. I tried to get up with the manager, Erica, and she is refusing to talk to me about my missing belongings. I was instructed to get in touch with my insurance company. My insurance company is telling me that it is on Copart to find my belongings. I really feel like national General (my ins company) And Copart were working together to try to keep my car. They also kept a pair of prescription sunglasses that I paid around $300 for that was in my glove box. So now I’ve got to try to come up with the money to be able to pay out-of-pocket again for another pair. They stole Bath and body Works, body spray, several car chargers with a car plug that I have bought through my phone company and was not a cheap one from the store, a car magnet to hold my phone, and several business documents that was in my glove box. There was also countless other items that was in my center console and glove box that they kept. They also Damaged the window switch for my passenger front window so now I have to buy another door panel for my driver door that works all of my locks and windows. This just makes me wonder how many other people before me that they’ve done this too and stolen their personal property? But the fact that they’re refusing to even Talk to me to try to figure out a way to resolve. This issue tells me that they know they did wrong and they have no intention on making it right. I feel like the office manager, Erica, knows what happened to my personal property. I guess my first red flag should’ve been When they were trying to rush me off the property so fast and not giving me a chance to go through my personal belongings to make sure everything was there. I do plan on getting in touch with the BBB to file a complaint against them and my insurance company and I’m waiting on the sheriff to get back with me to file a police report for the damages to my car and the theft of my personal property. I’m really hoping that my Story can keep other people from possibly going through this in the future. It could’ve all been avoided if my insurance company would’ve told me to make sure that all my stuff was out of the car before it was picked up and it could’ve also been avoided if Copart would’ve made sure that I was not getting my car back before they decided to remove my personal property from my car. The fact that they removed personal property out of a vehicle that belong to someone else is very upsetting!

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Alena Garcia

Not knowing when your car will be delivered is frustrating when you pay. No updates or anything. If you get it yourself you either get it quick or wait forever. Life doesn't need to be this frustrating. On day 2 of paying and no signs when it will arrive. End of day...going on 3rd day Update : Recieved a call at 7:25p.m April 2nd that cars are on the way within an hour .

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Luay Alsaidi

I called the lady asked if I can go inside despite that I didn’t receive message that I can come in from member sign in she said yes, then I tried explaining that the car I wanted to preview was assigned to auction and that it wasn’t in the sale lot before i could’ve told her this she just hunged up on me. Then they said I would have to wait till the loaders bring the car to sale lot before I can go out to the lot. They never updated me or nothing I had to go on the app to check and then go out when the car was in sale lot. I was standing a good 20 mins atleast probably wasted 15 mins if they would’ve said that my car was in sale lot but they were quiet. I had to call twice not once twice to get someone out here to jumpstart a car for me and then finally when I was finished went back inside the office and I hear one of the women say “there he goes” very unprofessional and rude to just have me standing inside office waiting to get update that I can go look at the car. Also there lot is very unorganized; I’ve been to other Copart locations and they have signs or stickers on fence saying ex: sb , sa etc this location had none of that.