SOS Towing & Auto Repair ND 58801

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Karlie Wolever

If I could give this Business negative stars, I would. After paying almost $400 to even get a mechanic dispatched, we were promised to have a mechanic on site within an hour. After 5 hours of my driver sitting in -7 degree temps- we had to end up getting a tow service just to help my driver survive. We heard excuses from "we cant get ahold of the dispatch team" and " we cant find the mechanic" and then was told if we wanted refunded the only way they would provide one is through Zelle. What kind of reputable business operates this way? I was hung up on many times, asked for a supervisor who was avoiding me. Horrible, Horrible service all the way around.

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Lorraine Miller

This guy is very unprofessional and I would give him negative stars if I could. My 19 year old daughter was in Williston trying to get back to Dickinson about 11pm at night when she locked her keys in the car and it was cold and wet and everything was closed and she had no where to go. All the other tow places were not available that night so it left her with not much options. She got a hold of SOS and he asked for $275 to be paid over the phone before he came to help her. He told her he would be there in 15mins but then called back shortly and said they broke down and needed another $40 to have a friend help out and would they would be there in 30mins. It took 3 hrs for some random guy to show up to help her and for him to tell her he had to go back to his house to get some tools. He came back with not any type of professional tools to unlock a car. This guy struggled to get it open and damaged the paint on her car in the process. He didn’t get unlocked until an officer driving by stoped and it was the officer that actually got it unlocked not this sketchy random dude. And she was still charged over 300 and when she called about a refund because it was a very unprofessional job and their company didn't even get it unlocked and they took over 3 hours to help when they first said 15mins Any professional towing place would have had the right tools and would have only charged $75 for an unlock. He took advantage of a younger women stranded in the rain and cold. Would not ever use SOS even if it was a lost option again. This guy had yet one more person that has made a police report against him.

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Lacy Simmons

When we first started working with SOS, the service was phenomenal. He was willing to go above and beyond and help us out. Which he did. He replaced all my tires. We were told we were getting $1300 tires for a discount because he had several sets on his property. A quick google search confirmed that was not true. 3 studs/lug nuts on my driver front tire were stripped additionally my car was not balanced properly. It was explained up front that the wheels put onto my car were not the correct ones for my car and it was not a permanent fix. I had to take my car to the shop 3 days after getting my car back to attempt to fix the issue of the stripped studs. They recommended that we attempt to get our wheels back from SOS and they would put them back on my car. Now $800 later, we are told by SOS that he “gave us the tires we have now” and will have to buy my stock wheels back from him. He has been quite rude to my husband, going as far as telling him that we have been a “waste of his time, patience, & fuel” all because we would like our wheels back. As it stands, we have already spent $800 between him and the tire shop & we are estimated to spend an ADDITIONAL $400-800 to fix this issue.