Rumpke - Cleveland District Office OH 44147

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Gabrielle

This has become a recurring issue, and the handling of it is unacceptable. My garbage was not picked up Friday. I called that same day and was told a message would be sent. No one came. When I called again today, I was informed pickup will not occur until Friday, yet I was still expected to pay for the missed service. I was then told my original call somehow didn’t count because I didn’t continue calling over the weekend, and Monday being a holiday. Customers should not have to repeatedly follow up to ensure a basic scheduled service is completed after it has already been reported once. This is not the first time this has happened, and leaving ten bags of garbage sitting in my driveway all week, with a dog, is more than an inconvenience; it’s a sanitation issue created by your failure to provide the service being billed. After another 20 minutes spent arguing with a customer service representative just to receive a credit, it was finally issued. A customer should not have to debate for reimbursement for work that was never done because of your rediculous policy of having a costumer call more than once after the service day. Why was the garbage not collected on the scheduled service day? After I reported it and a message was sent to the driver, why is the responsibility now on me to ensure your employees complete their job? Billing for services not performed and placing the burden on the customer to chase resolution reflects poorly on your company. This needs to be corrected going forward. I do not recommend this company and if I had the choice I would change who provided my service.

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Taylor Raye

Rumpke driver skipped my trash pick up again! On top of missing my pick up, they were 3 days late! No weather delays, no holidays but for some reason they never picked up on on my scheduled day- its now Saturday and they flew past my house- Last month, they neglected to pick up my trash and I was charged extra fees for addl bags added to my next pick date. I had another week of trash bags to add to my container, because they failed to do their job, but I get charged for addl bags? Done! Terrible service all together, too much stress & hassle for me and the Customer service representatives arent any help. I wanted to stay loyal since I was with Cyclone prior to the ownership change. I miss Cyclone and their great service! I will change my trash services next week.

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Chelsea Kaminski

My neighbor and I witnessed a Rumpke truck driving with its bed partially up pull at my electric line causing damage to where it connects to my house. I have called the office and reported this incident or checked on the status 15-20 times and the “department that handles this” is always conveniently not available and never calls me back as the representative says they will. It has now been nearly 6 months. This isn’t a company I would trust or that seems to have ethics.