NAPA Auto Parts OH 44023

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Danny Patno

Staff is knowledgeable, has most relevant things, but being closed on a Sunday? Why would you be closed on 1 of the 2 days most people have off to actually complete their projects? Perhaps go for a Monday or Tuesday.

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Demetrius Lytle

Congratulations! You managed to lose a loyal 20+ year customer! I usually order online to make sure that the items are actually in stock before spending time to go to pick them up. I have tried to be patient and hoped that they would eventually get their online ordering procedure together, but they don't seem to care. Every time I go to pick up an order, it's the same issue. I try to give them my name or order number like you would any business with an organized online pick-up system, but that information is useless to them. Instead, they ask you what you ordered. As I try to remember what was on my list to tell them, they start to ask each other if one of them pulled an order with those items. Then, they locate that item on one of the counters or a random cart but the order usually isn't completely pulled or the items are in different places, so I still have to wait on them to gather or finish pulling the order. The guy today brought out my order and called me over to confirm it. When I told him he was missing a few things, he started making a walking jester with his fingers and said that he still needed to walk back and get the rest. Then why call me over to check? It was a rude thing to do to a customer and completely unnecessary. Somehow, my order got kicked out of their system and then I had to wait on the guy to manually key in the order. It took him so long that I thought he was typing an essay! Barcode scanners would be a nice upgrade. Of course the order came up about $10 more than it did when I ordered it online. Then I waited on him to go in the back and ask someone for help and come back out and figure out how to fix the price. During all of this, the guy continued to make little rude remarks. If it wasn't for the fact that they were the only local store who had what I needed, I would have walked out. Over the years, I had built a rapport with the guys who worked there and knew most by name. A few years back when they reorganized the store, they also hired some new employees and the place really changed. They obviously don't want my dollars so I will no longer force them on them.

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Ryan Malone

They helped me fix my windshield wiper. The employee was great and fixed it.