AutoZone Auto Parts OH 44026

B

Billy K

I hate to sound like a male Karen and I rarely write bad reviews, but I feel like the service at Chesterland AutoZone is way below what I would expect. I came in for a diagnostic check, as I suddenly had several dashboard lights turn on. I also needed replacement wiper blades. When asking which wiper blades to purchase, I specified the exact year, make, and model of my vehicle two separate times. I was informed both times that my vehicle would need one 20 length wiper and one 15. I thought the gentleman would offer to install the wipers after the diagnostic check, but this was never offered. Also, despite having several lights on the dashboard, the diagnostic check showed no errors and there was no insight was offered as to what any of the problems could possibly be. Then, after going home and trying to install the wipers myself, I realize that I was given the wrong blade size! Both times I have been to this location, the associate seemed more interested in engaging in personal conversations than helping the customer. It’s one thing if someone makes a genuine mistake while trying their best, but I feel like the assistance I received was pretty lackadaisical.

M

Mary R

They were incredibly helpful when my headlight went out the night before Thanksgiving. I had to drive the next evening and my night vision is horrible, plus heavy snow was forecasted. Luke, the manager, replaced two bulbs, in the brutal cold and wind. His service is very much appreciated.

H

Heather Reffett

I just visited the AutoZone in Chesterland today and received great service. I asked for their free diagnostic assessment for the check engine light. Donny was very helpful and took time to answer my questions. The whole process was maybe 10 minutes but it saved me from a lot of unnecessary worry. I will definitely give my business to AutoZone in the future.