Firestone Complete Auto Care OH 44106

D

Dominic Pelchat

Jon was great to get me in when he had multiple appointments and stayed late to make sure I was taken care of. I am so thankful for his great service. David did an excellent job on my car. Richard and Marcus also have been doing great work. They all were very helpful during a busy time of the year to get the job done well. Amazing experience and excellent service all around. I will be back for my next tire servicing. Thank you!

D

Darryl France

Ordered 2 tires from Tire Rack to be delivered and installed at this Firestone location. Tire Racks website quoted a price of $75 for installation. I have used Tire Rack many times over the years and the installation quote has always been accurate. On this occasion, we were charged $120 for installation and when we questioned it, the explanation was that they needed to install some sort of valve/stem package. We had the same model of tire installed on the same car a month earlier, at a shop in MD, and were not charged any extra than the quote from Tire Rack. This is my son's car as he is away at school in Cleveland, so I was not there to dispute this in real time, he just paid what he was told. I feel like he was taken advantage of with the pricing as a new driver. On top of the price, they initially installed the wrong tires on the car, which lead to additional wait time. I cannot recommend this place for tire service.

M

Marvelyn Allen

I had gone to a different Firestone for a tire leak. They supposedly fixed the tire, but the next day the tire was flat. I called Firestone of Cleveland Heights and received an appt for next day. My tire had to be replaced because it could not be repaired twice for the same problem. This Firestone Staff diagnosed the issue, communicated with me in a timely manner and replaced the tire without incident. I was grateful that the tire issue was resolved. The staff was respectful, they answer your call without long holds when you call and the Intake Lady makes you fell welcomed when you enter the store. Totally different experience from the previous Firestone. I would return for service to this location in the future and would be willing to refer to my family/friends.