Firestone Complete Auto Care OH 44120

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Toiya Wilcox

I cannot say enough great things about this Firestone location on Lee Road in Shaker Heights. After visiting another Firestone location on Cedar Road three different times with no resolution, I was frustrated and still dealing with the same issue while trying to get tires put on my vehicle for work. That all changed the moment I came to this location. Roger immediately stepped in and said, “Come over here. I’ll take care of you.” And that is exactly what he did. Roger and his entire team were professional, knowledgeable, and efficient. They actually listened, knew what they were doing, and handled everything the right way. They had me come in, got my vehicle together, and completed everything just like they promised—no runaround, no confusion, no wasted trips. The difference in service was night and day. This location truly cares about their customers. Roger and his team went above and beyond, and I am extremely grateful for how they took care of me when another location could not. If you want honest service, people who know their job, and a team that stands behind their work—this is the Firestone to go to. Highly recommend ⭐⭐⭐⭐⭐

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Ellie

They fixed the battery issue where my car was shutting off that MasterWorks Automotive did not when I brought my car there a week prior. Also gave me a heads up on things like my engine oil filter needing a clean and my car needing an oil change soon. Desk service here was also very kind. Thanks guys!

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Crystal Hansard

Nicholas at Firestone provided excellent customer service from start to finish. He was knowledgeable, honest, and took the time to explain everything clearly so I felt confident in the work being done. He was professional, patient, and made the whole experience smooth and stress-free. It’s rare to find someone who truly cares about helping customers, and Nicholas definitely does. I’ll be coming back because of him and would highly recommend asking for him!