Firestone Complete Auto Care OH 44128

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Brad U

Scheduling the appointment was easy, and I had asked to wait for the car when I made the appointment, so they were able to accommodate that as well. When I got there, Adam had my info available from his file so check in was fast and efficient. The wait seemed reasonable, and the checkout was also fast and easy, with a paperless/e-mail option for the receipt. While I was waiting, I overheard another customer grumbling about his obviously much older car that needed more work, and Adam handled the situation with grace where I might have found it hard to be pleasant to the customer based on his attitude. Overall, a fine experience.

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sacheen dunn

Came to Firestone to get an oil change and the service was great. The technicians took their time and made me aware of their concerns for my vehicle. Ivan was the highlight of my day. Not only did he ring me out he walked me through my Firestone Credit Card application-which resulted in an approval. That approval represents a little piece of mind for a single mom with teenager who just got his first car (and it's used...used...lol)...I also accidentally left my phone and Ivan ensured it was safe and secure upon my return. Customer Service was great! It nice to be taken care of. I will return again and again.

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R W

The guys at this location always have time to get my car in at a time that's convenient for me, which is surprisingly hard to find! Having newer cars, I was used to having all my work done at the dealership but have switched entirely over to Firestone at this point. The price is way more reasonable, the people are way more friendly, and it doesn't feel like I'm being raked over the coals every time I need an oil change. I trust that the work that's being recommended is actually required, not just a way to pad the bill. Adam, Jeremy, and Ivan have all been super courteous, and I actually feel like my car is in way better hands now that I've quit bothering with dealer service.