NAPA Auto Parts - Ross Auto Parts OH 45014

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Dave P

Great people and well stocked. Glad that it is close by.

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Fredric G.

I’m traveling doing a 12 State Marketing tour for a Fortune 100 company and I need reliability in the companies I go to for parts for the tour vehicle. I believe in supporting the smaller what we have come to label as Mom and Pop businesses before I support the big chain retailers. This is the only way we keep the small companies in business. If your thinking you will get similar service across the country with this brand you are mistaken. The owner/manager gave me this well planned excuse on why he couldn’t take back a brand new two day old ticket item with receipt. This pushes the consumer to the big brand retailers that have a well designed return policy across the board in most cases around the country. I had to drive over an hour back tracking on my route just to take the items back to the original NAPA. How convenient is this for the consumer. Over 60% of small businesses fail because of the mindset of the owner. It’s not the economy or location or competition it’s all about the owner and management. I will no longer support NAPA because of their indivisible franchise policies putting more weight on the corporate stores.

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GT500 Mustang (GT500)

Thank you Mandy and Dave for Outstanding service I appreciated the fast service getting my correct thermostat and gasket.