Graham's Towing & Auto Repair OH 45631

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Meagan O'Brien

My colleague and I are in town for time-sensitive work and ended up needing two new tires in our Enterprise rental. Enterprise referred us to Graham’s, and they were efficient, friendly, and helped get us back on our way in a short amount of time. They also have the most comfortable and attractive waiting room at an auto repair shop I’ve ever seen! There’s coffee, hot chocolate, water, juices, baggies of chips, candy bars, great chairs, and it’s very clean. Everyone here was also incredibly kind.

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Chastity Rafa

My son broke down and being that we are almost 500 miles away, I looked on Google for what I thought would be a place that would be able to tow and repair the vehicle. The tow truck driver was great, according to my son. However, anytime I spoke to one particular woman, all I got was an attitude. I figured I’m never going to have to deal with these people again so I just let it go, especially since they did repair the vehicle. Fast forward 4 months and 10,000 miles later, my son broke down near Columbus, OH. This time I had him have the vehicle towed to a dealership. Once the vehicle was looked at, every single part that Graham’s put on the vehicle needed to be replaced; I couldn’t believe it. I called Graham’s and explained the situation and their repeated response was “the parts are covered under warranty” The vehicle was 2 hours away, a brake pad should not come off a vehicle while driving, my son could have crashed his vehicle. My son spent the same amount of money at Graham’s as the dealership charged, over $1,130; kinda strange. I asked Graham’s if we could get a refund on the parts and all they kept saying is the parts are under warranty. Horrible service; I told them where the vehicle was. The vehicle was not drivable. They were over 120 miles away. I asked if my son’s life was under warranty because their crappy work could have cost my son his life. By the way, I was involved in this because my son has cerebral palsy; you would have thought that they would have made sure my son was driving a safe vehicle after they repaired it. For calipers, brake pads, and rotors, now my son has paid over $2,500 total; unreal.

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George St Michealson

You guys are awesome. Thanks for taking the extra time to get my truck hooked up straight on. It means a lot to me that you take the time to do stuff right. These are the best tow truck drivers around. God bless and thanks again.