Firestone Complete Auto Care OH 45011

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Matthew Prall

Gary and Sarah were great! They took care of me and stayed late on a Sunday to make sure I was taken care of promptly. Sarah kept me in the loop the entire time and Gary installed my tires with care and precision.

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Chelise Haynes

The quality of service at this location has been declining for quite some time. My last several visits have made it clear that this is no longer an ideal or reliable place for me to bring my vehicle. The time management is consistently poor, and the estimated wait times are never accurate. I cannot see what is happening in the garage, but it should not take an hour just to look at my car after I had already pre-approved the replacement, only for them to then tell me they need an additional hour to replace that tire, along with trying to upsell me on a second tire. My concerns go beyond today. Over the past year, I’ve experienced multiple issues that make me question the quality of their service. During an oil change, they sent me off without completing all of the services that are supposed to be included, and I had to return to get it corrected. They have also failed to inform me of major issues that they should have seen while servicing my car and replacing tires, issues I later had fixed elsewhere, costing me thousands of dollars. My last two visits solidified my concerns. I was told the wait would be about an hour, yet no one informed me they were severely understaffed due to call-offs and an employee accident. I waited nearly two hours before I finally had to ask for an update, only to be told they couldn’t give me a time frame. If they knew this information in advance, I should have been given the courtesy to choose another day. Today was the follow-up appointment, and despite being told their schedule was clear, the process was still slow, disorganized, and lacking transparency. My car was pulled into a bay within minutes, yet nothing was done for an entire hour, even though I confirmed over the phone and again in person exactly what I needed done. I regret purchasing Firestone tires with a warranty because it forces me to keep returning, and the time I’ve wasted is simply not worth it. As soon as I am able, I plan to switch to another tire provider.

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J. Work

The customer service was very good. They were upfront about what would be done and asked if there was any specific reason I was requesting a realignment. They also informed me of some smaller issues with my car (e.g. corrosion on my battery terminal and a filthy air filter) bit did not pressure me to have those fixed. I was also informed that it is possible my one tire may not have had a pinhole on the sidewalk because the representative noticed my wheel was bent which may have caused the very slow leak I had been experiencing. They fixed the bend, for which I appreciate it. This Firestone has been very helpful and non-aggressive every time I have needed something looked at. They are upfront and don't try to add more on. I recommend the location on Princeton, for certain.