Birt's Auto Services OH 43331

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Steve Birt

They treat your car like they're working on there own vehicle. Meticulous service!!!

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Tommy Bellomy

Friendly staff and efficient services, I couldn't have gotten a better experience. They did a full service on my Silverado 2500 HD Diesel.

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vrp

Brought my car in to have a custom exhaust welded from the header flange to the rear axle. The welds and pipe layout were decent—no complaints there. That said, $300 felt a bit overpriced for the work done, but I was willing to pay for quality and convenience. Here’s the issue: when I picked the car up, I immediately noticed a check engine light. It wasn’t on when I dropped the car off. Got it home and scanned the code—turns out it was for a failed O2 sensor, specifically the one right at the header flange where they started their work. When I called to ask about it, I was told they had to “heat and beat the crap out of it” to get the old parts off. That’s not surprising, but here’s the problem: O2 sensors are extremely sensitive to heat and impact. They could've been removed before that kind of work was done or they could have informed me that I would likely lose the o2 sensor in the process. I told them to get the rusty pipe off however they felt best, but wasn't made aware of the risk to my expensive sensors. Instead, when i called after the job I was told this was “just part of the risk” and they made it seem like a common problem. Would have been nice to know before hand, and they refused to take any responsibility. Now I’m out another $150 for a new sensor, have to install it myself in my driveway, and I’m racing against a state emissions deadline. I’m a full-time college student working to pay off loans, and this is a frustrating and expensive setback that could’ve easily been avoided with a little more care or accountability. Bottom line: if you go here, you get acceptable exhaust work—but don’t expect them to stand by the full impact of their work. I get that my exhaust was hard to do but would have been nice if there was more sympathy or communication of the potential problems. Rather then just, if something gets damaged in the process, you’re on your own.