Pep Boys Auto Service & Tires OH 44446

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Tyler Ocarz

I went in for an alignment and asked them to put it at specific specs instead of what the computer said. The Volvo specs are a little too aggressive and cause fast tire wear. To my surprise he got it to the exact specs I requested down to the 100th of a degree and the car drives perfect now. I really appreciate them doing that and I think they appreciate working on a southern car with no runt underneath. It was snowing so I’m sorry about the water probably dripping on you but you got my alignment perfect. Thanks Kyle.

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Holly Rae

I had a screw in my tire & the Peo Boys service advisor informed me that they could not patch it. He said it was too close to the side wall yet it was at least 2 inches from the sidewall. Then proceeded to tell me that he had to special order the tire bc he didn’t have it, & I would have to order 2 tires since it was a special order. After showing him they had my tire on their website which I found before the appointment & had a screenshot of it. He then went outside looked at my vehicle again, he came back inside & then miraculously found it on his computer & all of a sudden he could get it the next day plus I only had to buy 1 tire now! At this point, I asked him to just swap out the tire for the spare, since I have a new Ford Bronco. He then told me that I needed to be careful bc I can only drive so many miles on the spare. I said that’s not true bc it’s a full-size spare exactly like the tire he was swapping out, so there was no mileage requirement. Then he asked me if I wanted to order the tire & I said no. I feel he was trying to take advantage of me just bc I’m a woman but I know my vehicle so he picked the wrong one to do that to! I then took my tire to another reputable company & they said it COULD BE PATCHED WITH NO PROBLEM so they performed the service. Pep Boys company was trying to take advantage of a woman thinking I was just a dumb female & didn’t know anything about cars, thankfully that’s not the case! Pep Boys should be ashamed of themselves but the real question is how many other people have they taken advantage of?!?

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Ronnie Miller

Worst auto shop experience ever! They tried to sell me tires I didnt need, they refused to show me a diagnosis printout for my suspension issue, and my check engine light, yet said I needed $2100 in repairs or the car would immediately leak all its fluids out. Attendant at the desk refused to actually answer any questions I had after I refused the additional repairs. I hit a curb at low speed, and their estimate in repairs were for $3300. An alignment was all that was needed, but I asked them to show me the diagnosis printout before I signed for the other repairs and they refused to do so. My tires are a year old and were previously measured to all be within spec, and they said I needed new ones because they weren't the same brand. My receipt shows they themselves measured them and they were fine as well, but the desk attendant gave me attitude for not getting new tires. I tried to get the fluids in my transmission and differentials changed, and that service was refused as well. Apparently the desk attendant knows more than the dodge dealer as to when or if the fluids needs changed. I was told to never change the fluids. Sure. If I want to change the transmission in a couple month and/or lose my Awd. I'll never go to the pepboys in Niles ohio ever again and I will tell every soul I meet about my experience. I was treated like a child, told to get services not needed, and refused services I requested and needed, and furthermore, whoever worked on my car screwed up my drivers window, and it is stuck open now which it was not when I handed the keys over. Two weeks later and have heard nothing from the company to resolve their employee negligence in the damage caused to my car totalling almost $2000 as of now. Seeking legal aid to resolve this.