Tom's Automotive OH 43616

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mit3snorlax

Around July of 2023 to took my chevy malibu to Tom's. No fuel pressure was the issue. Paid a little under 700 for a fuel pump installation. The next day it was returned to me I didn't start, apon towing it (at toms cost) they said nothing was wrong, come pick it up. My car then worked for a week and then died mid drive. Another tow back to Tom's later and after waiting a week they said it was a faulty fuel pump and they would order one, another week of it in the shop to wait for the part. A month after having the keys put in my hand a 3rd time it dies again. A mechanic from Tom's came to look at it and said "if it does this just hit the fuel pump with a 2 by 4" and then left. It now will not start at all, hitting it has stopped working all together. Now instead of making things right, I was called a basturd, told they fixed it and ill have to pay the tow, and that if I don't like it to go elsewhere. If you want a repair you have to strike to get to work then go to Tom's. Dishonest work. If you can't fix something after 3 ties you should not be in the business

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Meaghan Alexander

Terrible service. Had an issue getting my car to start. Was stalled in this area and wanted to use a local shop. After leaving the car, and a couple hours later not hearing from them, I called to check the status as to not keep them waiting on me. I was told it was the battery it’ll be ready in 20 min and I owe him $240. When I arrived to pick up my vehicle mechanic told me they can’t seem to find the problem and the owner told me he doesn’t have a crystal ball so he can’t tell me what’s wrong. I asked if they would need to keep my vehicle over night he said, without explanation, “Just plan on it.” After not hearing from anyone at all I decided to call around 10am (the following day) to be told they think it’s because my key was broken and it may have a sensor that doesn’t allow the car to start. But he doesn’t know that for sure because somebody in the shop only saw that on the internet. When I came with a new key the car started right up. I asked what can do I owe him for his time he proceeded to tell me, “Hell yeah you owe me something we spent 3 or 4 hours trying to figure that out. I want $130 bucks.” $130 because it took him nearly four hours of changing parts out only to watch a you tube clip that told him it was just a broken key fab. I have no problem paying for a persons time, but the fact that he didn’t use any parts or provide me with any information or ask what I wanted to do since he was at a loss trying to solve the problem, makes me a bit skeptical of the price. I would have taken it somewhere else, to someone who had a better understanding of my vehicle type and could get a solution at a faster rate and cheaper price. I asked if I could just buy the over priced battery he was going to install since he wanted so much money I might as well get a something out of it. He wasn’t having it. What a joke. I tried to take my vehicle to a local shop and got treated with nothing but disrespect for their shortcomings. Just incredibly rude through out the entire process, I only asked to be informed so I could take it else where if needed. Never contacted me once and acted as if I was a nuisance for calling to check the status and see if I needed a different mechanic or take it directly to dealer. What a rip off. Terribly rude service. Highly recommend never going there. Ever.

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Francis Steele

These guys are the best! Took my car there some time ago! I had some noises up front! Tireman,just put all new suspension parts up front! The guy at Tom's test drove it, came back, tightened the bolts on the struts,that tireman, just installed! Noises gone! They never charged me! I told Tom, If I ever needed anything done I'd give them the work! Fast forward. New parts only have 20000 miles on them and they're shot. So, I call around and couldn't believe the prices! Belle tire wanted 988.00, that's with parts and alighnment! Tireman, which I'll never go to again, wanted 150.00 per side plus parts and alighnment!So,I bought the parts and was going to do it myself,then I remembered Tom's! At this point I just want it done so, I decided if he could do It I'd give him the job! They got me in, after taking me home, I'd say about 9:30! 11:45 they call, it's done! ?So, They came and picked me up and took me back to the shop! At this point I'm willing to pay whatever! I go in and ask Tom, how much, he said, a buck twenty! I told him,he must have made a mistake, that's to cheap! I was so happy,a tried to give him more money and he refused! Just don't find people like them anymore!