Boyd's Tire & Service OH 43147

D

David Payton

I brought my vehicle (2004 Jeep Wrangler) that had been in storage to Boyd's for some much needed maintenance, as well as being new to the area. The diagnosis and estimate were fair and clear. The repairs were done when promised and now it runs like new! I will definitely be trusting all of my service and repairs with Boyd's. The person who greeted me upon arrival and when I picked up my vehicle was very friendly and communicated well. It was an overall pleasant experience dealing with them. Highly recommend!

C

Chris Johnson

Scheduled a drop off to get my TPMS sensor replaced. On the phone they told me to drop my vehicle off “as early as I can get it here” and “there’s no pick up after 5 so make sure you’re back by 5 to retrieve your vehicle”. The earliest I could get my vehicle to them was 10 AM. After going hours without hearing anything back, I called them at 3:08 PM. Was told that they fell behind but my car would be one of the next ones up. I asked if I would still be able to get my car today if the work wasn’t completed by 5 they assured me yes I would be able to get the car today even if the work went pass 5 o’clock but they’d give me a call when it was finished. 5 o’clock came and went and I still hadn’t heard anything. Went back to their store and the door was locked with my vehicle literally in the same place I left it at 10 AM, untouched. There was a worker still present who came to the door to let me in. I asked him the status of my car and he said they hadn’t made it to it today and anything that was left after 5 PM would be staying overnight. He then proceeded to say I was 2 hours late for my 8 AM appointment so they didn’t get to my car. I was unaware I had an APPOINTMENT for 8 AM when I was told to just drop the car “as early as I could” NOT AT A SPECIFIC TIME. The employee present said it was miscommunication between them and the call center or something along those lines. Nonetheless, very unprofessional and inconvenient. Got my keys and booked an APPOINTMENT for the place across the street. Boyd’s in Blacklick was great when I went maybe the Pickerington location should take notes?

A

Ann Marie

We always get great service at Boyd's on refugee road. Very fair pricing and work done on time. Staff is great at diagnosing problems and giving excellent service. Highly recommend them.