Firestone Complete Auto Care OH 44116

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Joe Lammel

I would have given a 10 out of 10 but they did not fill my windshield washer resevoir which was on empty. When I pointed it out though they were on it immediately and the gentleman told me he was off the day before when they did the service but was told they did not get thier shipment of washer fluid. He asked if i would be willing to stop at the Autozone down the street and he would call over there and get me washer fluid. The man at the store said he got the call from Firestone and went out and filled my resevoir and billed Firestone for it. I thought it was a great way to handle the issue and i would come back because of that

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Jim Budinger

I received very good information and advice from the sales associate who wrote up my order. She later helped me resolve a question regarding the tires I purchased from Tire Rack for installation and alignment by Firestone. My appointment was for 8:00 am, but my car was not ready for pickup until 3:00 pm. The service technician who did the installation failed to set the correct tire pressures. Each cold tire pressure was higher than manufacturer recommendation by between 3 and 6 psi. I used the 24/7 free air service at Goodyear across the street to save a trip back during the next business day. The service technician did not bother to reset the car's automated maintenance reminder mileage and date. The very poorly handwritten window sticker looks unprofessional in comparison with most other service centers' computer printed stickers. Fortunately, after setting the correct pressure, the tires and alignment perform very well.

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Mangal Kalsi

Staff is very knowledgeable, professional, and very welcoming. I called before visiting the shop and talk to Rich. Rich gave me a great price quote for one of my Mercedes Benz Sprinter 2500 cargo vans. I dropped the van off and when the task was done, shop called me to let me know. When I arrived at the shop, staff was welcoming again. I was approved for Firestone credit card while I was there and got an offer of six months same as cash offer. Before the check out, I asked about the military discount, even though Rich gave me 15% off on the tires, he added 10% for my military service. If you are a veteran of an active duty service member, this is the shop you need to visit. Everyone was so respectful and thanked me for the business and my military service. I highly recommend this place to anyone.