Advance Auto Parts OH 44089

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Thor Platter

Shoutout to Kevin at Advanced Auto Parts in Vermilion. I came in the other day with a battery that had a dead cell, and he was incredibly professional and kind throughout the whole process. Even though I’m fully capable of installing a battery myself, he offered to do it, and went above and beyond. He made sure the terminals were clean, double-checked everything, and verified the install was 100% correct. Super nice guy and great customer service. Highly recommend this location.

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Wendy Marett

So I went in on Saturday to buy an air pump to put air in my 2 wheel cart. I bought an electric air pump that plugs into the lighter outlet of the truck. I got home and realized that there was not a lighter plug on the truck but just a regular plug. I went back to the store to return it and the guy kind of bullied me into an adapter. I bought the adapter, got home and the pump did not work. I went back to the store to return it and he would not give me my money back but only store credit (this was with my receipt and within an hour). The other guy that works there chuckled and said that he knew it wasn’t going to work because other people had problems with the same pump. I feel totally taken advantage of by this clerk. I am glad there is another option (Auto Zone) next door because I will never shop there again!

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Rob Hasselbusch

Will never shop at an advanced auto parts again. 3 weeks ago I bought $100 led headlights from this store and after the temperature dropped. One of the fans on the leds started to loudly scream when turned on. My lights were still under store warranty but the store aka Mike did not honor it. Most rude person I ever talked to. Acts like a know it all but he knows nothing, not even manners. He claimed that my head lights are fine and that its my truck thats the problem because its not made for l.e.ds lights even though every one else ive spoke to says other wise. Then he proceeded to try to upsell me on other random parts to solve the issue to make the l.e.d.s work with my truck. I told him I know its a faulty light,I dont want any of the other things your trying to sell me. i just want to get a new led light thats not defective. Long story short I went to a different store and BOUGHT the SAME headlights AGAIN and after replacing the 1 bulb guess what PROBLEM SOLVED. So long story short because of this store I paid twice for the same product while it was still under store warranty. And wasted a whole day of driving around to other locations that actually had the part available because Mike is like talking to a brick wall I've talked to 2 other locations today through the whole ordeal and by just explaining what was going on from this location the other stores both name dropped the exact person by name giving me the run around. So clearly this dude has a well known history of being a less than desirable individual.