Crash Champions Collision Repair Lansdale PA 19446

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Mike L

Crash Champions were great. Kept me updated how repairs were going & what was going to be done next. Car was repaired several days ahead of schedule. Was it was done they explained everything that was done-what I should do in the immediate future & if I had any problems. Car was immaculate when I got it back. Will recommend to anyone who needs their services. Appreciate all they did.

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Mademoiselle

Great communication and customer service. Repair was completed 3 days ahead of schedule. They went above and beyond by providing updates on the process and status. They cleaned the entire.car and got all the dog hair out. They cleared my fogged headlights. True customer centered organization.

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CH S

Lesson learned. People do not care about other people's problem seriously. Inspect your car at least 30 minutes before taking it back. Do not trust people. 1. Somebody hit my car and Geico sent me to this repair. 2. May 30th 4:48pm (they close at 5pm) My car was ready so I picked my car up. I didn't have enough time to inspect since I didn't want to hold them up. I trusted them and I do not know much about cars. * Which was a big mistake. 3. May 30th 4:57pm I got home and my husband found multiple issues. Chips and scratches on the side mirror, paint defect, 2 seal issues and poorly installed wheel cover. I am attaching all the photos which are taken between 4:57pm~5:41pm the same day. 4. I called the repair right before they are closed. I talked to the office lady about the issues. 5. June 1st or the 2nd I went to the repair again and a mechanic checked all the issues. 6. Waited the parts to come. 7. July 5th 9:30am Visited again to drop my car. I am told that they are going to fix one seal and the front wheel cover only. 8. I asked them to fix the side mirror, another seal and the paint also. But the manager (or whoever wears a black uniform) said I chipped the side mirror with my nail. Not sure if it is even possible. 9. Their QC photo is not close enough to show small details. 10. I asked the manager if he could go to my car to check again. He denied and yelled at me to leave his office. I denied. Insurance payed around $7000 to fix my car. I have right to get my car fixed. 11. Manager left to talk to Geico. 12. A mechanic came to me and he promised he would take care of all the issues. Thank you. 13. July 6th 8:00am I picked my car up. 14. Front wheel cover still doesn't fit perfectly but a mechanic explained that all the parts are OEM so it won't be perfect. I am leaving couple starts for the mechanic who took responsibility in the end and the friendly office lady. Mistakes can be made but it is your responsibility make it right. Do not push your mistakes to a customer.