Auto Value Central City SD 57754

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Art Galaxy

I came here to get some stuff to do my oil change. There was an older gentleman there, he was very rude, disrespectful, and stereotypical. One of the parts I needed was a washer for the oil drain plug, the part that he gave me was not the correct size and I tried telling him this. He went as far as to take me in the back. (which I know he was not supposed to do. I work in retail he's not supposed to do that.) And proceeds to try and tell me that this is the correct size, which it wasn't. So I said forget it, it wasn't important right now. Then he proceeds to ask me, "Well, who does your oil changes?" I said, "I do my own oil changes." He didn't say anything but he had this look on his face that was stereotyping. At that point I just ignored him and went home. When I went there the second time because I thought I had the wrong oil filter. When I went there, same guy. I told him what happened he said "Well no wonder why it's wrong!" (I ignored that comment) So he looked it up on the computer and he tells me that what I have works in both types for both turbo and non-turbo. Okay fine, but then he proceeds to explain to me in a rude manner what the oil filter does, like I didn't know anything about vehicles. So I gave him the same attitude he was giving me. I said, "Then why bother asking if it's turbo or non-turbo?" He says, "Because we have to." At that point I just left. I'm not the only one who has had issues with him in the past. My mother and stepfather has had issues with him as well. This is not the first time I have gotten stereotyped at this place, this is the third time this year. I won't be going back anytime soon.

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Martha G

Jeff and his team are amazing. Jeff goes above and beyond for every customer and he Really knows his stuff.

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Greg Rolland

Our locally trusted parts store for many years here in the Black Hills, Lead - Deadwood community has benefited greatly from having our own dedicated Auto Parts store. They treat each customer as their only customer and I won’t go anywhere else.