Copart - Houston East TX 77049

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Art Sakiri

This place does not respect customers’ time or money. I had an appointment at 11:00 AM and arrived just 35 minutes later. They refused to release my car, saying they were full. I had already paid for a car hauler rental, which I lost because of their refusal to help. Zero flexibility, zero customer service. If you’re coming from far away or renting equipment—be careful. One delay and they will turn you away

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Eliu Perez Jr

The wait was 10 minutes at most to get loaded up. The parking where you get loaded is a bit rough and can use some attention. But overall my experience picking up my vehicles at the this location have been good. However, if you decide to get off and walk in the front office. Good luck! We all have bad days but dang! When you have a person talking to you like you are an idiot. It is hard to sit there and hear them speak lol then they get offended if you walk away or talk back with an attitude. The manager and general manager jumped in after I asked to speak to someone with more brains. I was then asked to leave by three other incompetent staff and was told my account was going to get suspended. I typically never write reviews but these people need to find a different job. When you work as custom service representative. Your job is to help the customer no matter what. Have a good day Felipe. All I needed was the keys to the car I picked up lol simple task.

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Alfredo Velasquez

Terrible service from Copart Delivery. Even though they had a flatbed tow truck, they brought my car incorrectly hooked, rolling on two wheels while the other two were lifted, and they kept it running for over an hour and a half with a flat tire, causing further damage to the vehicle. I also clearly noted that the title should be delivered; I even called the driver and he confirmed he had it, but when he arrived, he said he didn’t. Awful service, definitely not recommended.