Firestone Complete Auto Care MD 21228

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Scott Warehime

UNSAFE AND UNPROFESSIONAL (3 day brake job, didn’t put caliper bolt back in) Made an appointment for new brake pads and rotors all the way around. Drop the car off at 11:30am. Service technician called out, they’re back up, they’re going to TRY to get to it today. 5pm they tell me they need to order the rotors, it’ll be done first thing the next day. Next day they tell me they have to order a new caliper. Should be done that day. Part out of stock, will be done the following morning. I don’t get the car back until 1pm 3 days from original start of brake job. When I DO get it back, my brake place is scraping the rotors, brake noise is incredibly loud and my the car clunks RIDICULOUSLY loud over small bumps. I take the car back, technician says he doesn’t hear anything…bring it back again to check it out. I make an appointment for 7am to have them look at it. Guess what? Another technician calls out and they’re behind now. My car doesn’t get brought in to even get LOOKED at until 1:30pm with a 7am appointment! After they checked it out they realized they FORGOT TO PUT IN A CALIPER BOLT! Horrible HORRIBLE experience. Charged me $1700 to let me drive away with a missing caliper bolt.. Will never be coming back. Stay far away from this place.

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Super Star

My first and last time going here. I went for a simple wheel balance .. after they finished I started to drive the car and the steering wheel was shaking and literally rumbling. The car was making so many rattles and squeaking and noises. It was shaking the whole front end. I went back to tell them to test drive it and see what I’m talking about and the guy said he doesn’t feel nothing or hear anything. He said It was perfectly fine. So I drove off again and the problem persisted. Mind you the car was fine before they did the wheel balance. Then I turn around and go right back and they tell me nothing can be done. I told them put it on the lift and check it and they said they have to close. Messed my car up again instead of fixing it.

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Zaniah Stradford

DO BETTER ! Absolutely unacceptable. I brought my car in and somehow it left in worse condition than when it arrived. Instead of taking responsibility, management was dismissive and acted like I was the problem. If you value your car and your money, think twice before coming here.