Advance Auto Parts MD 20746

M

Moraima Hathaway

This Advance Auto Parts is amazing! All the staff are courteous and extremely helpful. They consistently asked if I needed help. Steven helped with every one of my questions and even assisted me when I needed it. They made sure I had everything I needed before I left. World come back again and again.

T

Taj Ki

I went in to have my battery tested. I was a little hesitant to have them change it, because of people's lack of customer service. I was wrong. Stephen W was on top of his game. He had patience and took every piece off my car w the smoothness. His customer service was through the roof. Thx Stephen!!!

w

waine Harris

Worst staff of any Advance Auto I have been to. I come in with receipt to exchange wiper blades that I purchased that didn't have all the included mounting brackets. As soon as I walked in the short black female rolled her eyes and walked away from the counter. I wait for the male cashier to finish with his customer. Then she walks up with an extremely nasty rude attitude and demeanor. I explained that all the pieces were not included, she said take it back to Greenbelt it's nothing I can do with it. I said this is Advance Auto correct. She said it's nothing I can do with it and again rolled her eyes. I went to get the even exchange and the customer behind me had a similar encounter with the same female. He asked her why she was so rude and he walked out saying he shouldn't have to deal with this. This is by far someone that doesn't need to work in any type of customer service position. She is a poor example for this or any business. I can 1000% say I will never spend money at Advance Auto again and I will encourage anyone that will listen not to shop there. I will update this with her name and photo soon but I can describe her as a short black female with short hair like a male haircut. She appears to be possibly in the LGBT lifestyle, nothing wrong with that, it's just to describe her. I will follow up with the corporate office and I don't even do stuff like this but this lady is such a horrible representation of Advance Auto I have to address her. And then when I had to do my own even exchange she decided to record me on her phone and follow me out to my vehicle to record. If only she put as much effort in providing decent customer service as she did recording me then maybe I wouldn't be writing the long negative review.