NAPA Auto Parts - District Hts MD 20747

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OACT101 Collins

1/19/26 15:00 (1st call to store) to 17:40 (visit store) I had a very displeasing experience with this store today. I needed a windshield wiper transmission for my truck. I had previously looked the part up on the NAPA website & Amazon. I called the Forestville / District Heights store. I gave them my truck information & the part number. Two different people told me that this part did not fit my truck. I called around & got to the NAPA warehouse in Laurel Md. They told me that the part fit my truck & that they had 4 in stock. The only bad part about about going to Laurel is that it is a 2 hour round trip in traffic. I needed it so I had to make the trip. When I get there I tell the gentlemen helping me about my experience, he just kind of shook his head. I jokingly asked should we call to tell them how to use the parts computer. He chuckled a bit & said " They need to learn howto talk to people on the phone first". On the hour ride back home, I couldn't let go that the manager needs to know about this. Maybe it is a teachable moment for the two individuals that gave me wrong information. When I get to the store I ask for the manager. The person that I asked was indeed the manager. I gave her my truck information & part #, it seemed that she couldn't find the part either. She asked to see the information on my phone. I gave it to her & without any apology she asked well what do you want to do. I explained to her for the 2nd time that I had already gone to Laurel to pick the part up. She then said well we would have had to order the part anyway, you wouldn't get it until tomorrow. I said that would have been better than a 2 hour drive. She just shrugged her shoulders & asked again, what do want to do. I said, an apology would have been nice & speaking to the manager is what I expected. As I was walking out of the store I said, out loud, "& everyone hearing me knows that I am right. Unfortunately, I didn't get the managers name, but I will be calling corporate to make a formal complaint tomorrow. At this point, NAPA will be the last auto parts store that I call when I need something. I am currently in the process of restoring 2 vehicles.

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Gordon Cross

So many people forget about the original. Nowadays it's AutoZone in advance auto, I'm not giving them any shade, but NAPA was first. Great little location, large variety of parts, in a knowledgeable staff.

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Lamont Johnson

were they having sex? if so then shame shame shame!!! We pull up at the store at 05:35 pm. the hours on the door says they close at 06:00 pm. the lights are dark 1/2 the lights are on and the door is locked BEFORE 06:00 p.m. As we're turning away to walk back to the car my husband sees a black lady inside with braids, then a Hispanic 1/2 bald guy comes out of nowhere. They're both looking suspicious & guilty as if we just interrupted them. We knock on the door she comes to open it. We get inside & take the battery that we NEVER got to use to the counter with the receipt and tell the guy we need to return it because the day that we bought the battery, our car was totaled in the snowstorm so now we need to return it. The guy looked at the receipt and says "Oh this was an online order in Springfield, Va, you have to take this back to the store that you bought it from. Mind you I was just told the day before that we can return it as long as we have the receipt in which we did!!! In disbelief we leave not happy at all!!! I get in the car and I call the Springfield, Va store to ask why couldn't we return it at any store? The guy that answered the phone said that we shouldn't have been told that that NAPA could & would not do the return. He also mentioned that it's strange & that is weird because they're ALSO a corporate store and we should've been able to return the battery at that store. Needless to we are NOT happy that we were LIED to and have to go another day and drive 21 miles to Springfield to do our return. If your hours are 07:00 am-06:00 pm then what kind of business are you running to have the door locked 25 mins early and EXTREMELY poor customer service!!!